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Web 3.0 Tech

INTRODUCTION TO BLOCKCHAIN AND METAVERSE

Written by : joel nzoda on Digilah (Tech Thought Leadership)

GOALS

    • Define blockchain
    • Characterize a blockchain
    • Usefulness of blockchains
    • Web 3.0 and the Metaverse
    • NFT or non-fungible tokens and their usefulness

BLOCKCHAIN 

Developed from 2008, blockchain is, first and foremost, a technology for storing and transmitting information. This technology offers high standards of transparency and security because it works without a central control body. More concretely, the blockchain allows its networked users to share data without an intermediary.

Source : https://www.jlconsulting.fr/media/BS_20190614_BlockChain.png

CHARACTERIZE A BLOCKCHAIN

In practice, a blockchain is a database that contains the history of all exchanges made between its users since its creation. Its main characteristics are:

    • The identification of each part is carried out by a cryptographic process

    • The transaction is sent to a network (or storage “node”) of computers located around the world.

    • Each “node” hosts a copy of the database in which the history of the transactions carried out is recorded. All stakeholders can access it simultaneously

    • The security system is based on a consensus mechanism of all the “nodes” each time information is added. Data is encrypted and authenticated by “data centers” or “miners”. The transaction thus validated is added to the database in the form of a block of encrypted data (this is the “block” in blockchain)

    • Decentralized security management prevents transaction tampering. Each new block added to the blockchain is linked to the previous one and a copy is transmitted to all the “nodes” of the network. The integration is chronological, indelible, and tamper-proof.

Source : https://www.economie.gouv.fr/files/files/2019/infog-block-chain.jpg

USEFULNESS OF BLOCKCHAINS

The blockchain represents a major innovation that is used in particular in the banking sector. Indeed, historically, blockchain technology was developed to support transactions carried out via cryptocurrencies/crypto-assets (including bitcoins which are the most well-known form) and which have the main characteristic of not depending on an organization centralizer (like a central bank) and to be international.

But its use is not limited to cryptocurrencies. Many fields and sectors of activity, commercial or non-commercial, public or private, already use the blockchain or plan to do so in the years to come. The uses of blockchains and other technologies include:

    • In the banking sector, technology opens up the possibility of validating transactions without the intermediary of a clearing house, which should make it possible to certify transactions in much shorter timeframes. The blockchain can also promote the sharing of information between competing players in a financial centre while respecting the secrecy of their commercial data and, in doing so, facilitate the management of common structures or instruments by reducing contact costs and administration fees.

    • In the insurance sector, the contribution of the blockchain is due, for example, to the automation of reimbursement procedures and the alleviation of certain formalities at the expense of companies and their customers, provided that the assumptions and conditions of compensation and damage are clearly established.

    • In the logistics sector, the blockchain has two interests:

    • ensure product traceability, as well as the memory of the various interventions on a production and distribution chain.

    • reduce formalities and create the conditions for cooperation between actors in a sector, particularly in terms of information exchange. This use could also find an application in the agri-food sector for food traceability, particularly interesting in the event of a health crisis.

    • In the energy sector, by authorizing the exchange of services and values outside a central management body, the blockchain potentially creates the conditions for implementation on a more or less large scale depending on the technical capacities of local networks. production, exchange and resale of energy to balance supply and demand at all times, which is a major constraint for electricity networks in particular.

But many sectors are potentially affected by the use of blockchain technology: health, real estate, luxury, aeronautics, etc.

Using blockchain has many benefits, including:

    • The speed of transactions thanks to the fact that the validation of a block takes only a few seconds to a few minutes.
    • Security of the system, which is ensured by the fact that the validation is carried out by a set of different users, who do not know each other. This protects against the risk of malicious intent or hijacking, since the nodes monitor the system and check each other
    • The productivity and efficiency gains generated by the fact that the blockchain entrusts the organization of exchanges to a computer protocol. This mechanically reduces the transaction or centralization costs existing in traditional systems (financial costs, control or certification, use of intermediaries who are remunerated for their service; automation of certain services, etc.).

WEB 3.0 AND THE METAVERSE

As conversations began to shift from Bitcoin (BTC) to other larger crypto projects such as Ethereum network upgrades and central bank digital currencies, or CBDCs, media coverage would suggest that widespread adoption of crypto is already well advanced. But it is clear that the majority of people do not know what it is.

The Metaverse (in English) or Métavers (in French) is a generic term for technologies that make it possible to create an entire (virtual) digital universe like our real universe. This universe can be extremely detailed and include a wide variety of different worlds, often also called virtual environments. People can join this Metaverse using different technologies and interact with each other. However, instead of being present in person, the user creates an avatar which is their representation in the Metaverse.

Source : https://i0.wp.com/stylistme.com/wp-content/uploads/2022/02/Metaverse-guide-tuto.png?w=1280 HYPERLINK “https://i0.wp.com/stylistme.com/wp-content/uploads/2022/02/Metaverse-guide-tuto.png?w=1280&ssl=1″& HYPERLINK “https://i0.wp.com/stylistme.com/wp-content/uploads/2022/02/Metaverse-guide-tuto.png?w=1280&ssl=1″ssl=1

However, the Metaverse doesn’t just want to be a massively multiplayer open-world gaming platform (RPG MMO). It is already beginning to be a virtual space where people work, earn money (by spending it), meet people, and invest in real estate. In short, where you can live another life.

Technologies like Augmented Reality (AR) and Virtual Reality (VR) are important levers for the Metaverse, as they will help create an incredible sense of immersion in another’s skin and in another universe. However, there is one project that may well facilitate mainstream adoption of crypto: Web3.

To better understand the evolution of these two technologies, an illustration between Web2 and Web3 as support for the Metaverse.

Source: https://i0.wp.com/stylistme.com/wp-content/uploads/2022/02/Web-3.0-evolution-Internet.jpg?w=1024 HYPERLINK “https://i0.wp.com/stylistme.com/wp-content/uploads/2022/02/Web-3.0-evolution-Internet.jpg?w=1024&ssl=1″& HYPERLINK “https://i0.wp.com/stylistme.com/wp-content/uploads/2022/02/Web-3.0-evolution-Internet.jpg?w=1024&ssl=1″ssl=1

NFTs (NON FUNGIBLE TOKENS ) AND THEIR USES 

NFT are the three initials of Non-Fungible Token, which translates to non-fungible token. That doesn’t necessarily make things any clearer. Therefore we must detail the notion of “non-fungible”.

For example, bitcoins or €100 bills are fungible. Even though each note is unique, it will have exactly the same value as another €100 note. The first mined bitcoin, no matter what platform it is on or who owns it, is the same value as a recently mined bitcoin stored in another wallet.

Conversely, works of art or concert tickets are non-fungible. Something that is not fungible cannot be replaced or divided. It’s unique. They are objects of the same nature, but which have their own characteristics and their own usefulness.

We talk about “tokens” when they are digital units, which are exchanged with blockchain technology: 3D visuals, objects in a video game, or even a piece of land in a fictional universe.

The NFT can therefore be defined as follows: it is the digital title of ownership of a non-fungible token. NFTs can be classified into different categories according to their nature and usefulness:

    • collectibles: a collection of digital objects, or a work of art for example.
    • metaverses: virtual worlds.
    • online gaming tokens.
    • utilities: they provide a service to their owner.

Some NTFs may belong to more than one category. They are traded on online marketplaces dedicated to NFTs, connected to the blockchain.

                                                                                                           The value criteria of an NFT: This young technology has a future ahead of it, but it could lead to some abuses. Many investors seek to speculate on this trend which, although it is a resounding success, is still very volatile and full of scams. The vast majority of sold works and NFT projects will never have value, simply because no one wants them.

Some NFTs have artistic value: They are works valued independently of the fact that they are digital, in the same way as a painting in a museum. The blockchain does not have a preponderant role in the evaluation of their price, it is simply the art market. Overall, price is defined by what an artist’s fan is willing to invest.

The value of an NFT can also depend on its usefulness: Becoming a member of a club, meeting other holders or the artist himself, being more powerful in a video game, acquiring and showing a certain social status, etc. .

BIBLIOGRAPHY

My name is Joel Nzoda Consultant in Digital Marketing, Junior Blockchain Developer, Junior cyber Security Consultant and Expert in blockchain technologies. I hope I have been able to bring value to each other, I remain attentive. Discover my activities on social networks.

Twitter: https://twitter.com/boschdigital I Linkedin: https://linkedin.com/in/nzodax

Instagram: https://instagram.com/nzodax I Facebook: https://facebook.com/nzodax

Medium: https://medium.com/agencedigitalenzodax I Tiktok: https://tiktok.com/nzodax

Tumbr: https://tumbr.com/superexpertdigital I Email joelnzoda@gamail.com I Whatsapp: +237693241257

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Smart Tech

Helping animals with Technology

Written by : Heidi Ström on Digilah (Tech Thought Leadership)

The creative mind and focus on your purpose in life.

I think I was only 3 years old when I sat in my grandmother’s room. Sitting by the table looking out from the window, seeing all the beautiful snow, and the stars caught my interest. I was only 3 years old when I sat and wondered what the meaning of life was.

My childhood was not easy, I had an abusive father who drank a lot of alcohol and chased us with his guns! So, I kind of grew up to be extremely intuitive and ready to run. I had to “read” my father’s energy and temper. This kind of life made me a small problem solver. I did build a small treehouse in the woods.

I built it between 3 trees like a triangle. It was my safe place. I even arranged a small table and chairs there. I did not build windows, not for security reasons only small peak holes so I could see if there was a threat coming. I also did build it 1,5meters from the ground so no animals could “visit”.

I felt it was also my problem-solving “office”. I was proud of it! Luckily my father stopped drinking alcohol and did almost stop all abuse. 

I am 43 years now and still a problem solver. 

Now from my life to TECH, tech has probably saved my life! I have had the chance to study with mentors from my home, studying everything from physics, laser physics, AI, IoT, Magnetochemistry, and the automotive industry, not to forget the energy business. It has given me happiness and total freedom of choice.

But that is not all, I have studied wolves and their anatomy and also the human being, neurological problems, and hormones. I felt I wanted to learn everything about everything so yes, I did even study all kinds of religion and philosophy of course and history.

No matter what you study, you will have some use of the knowledge when the stars align with you. The saying, throw me to a pack of wolves and watch me return leading the pack! That is very true in my life. I was thrown to the wolves many times.

An example when I came up with the first navigation app for visually impaired people, I did lose the idea even if I was dealing with an organization helping the visually impaired. You see, you can trust the org but perhaps not all the people working there.

In this case, there was a man who stole my idea. The only thing comforting me was the idea that a lot of people did get help from this app all around the world.

Hard to say but boy have I lost a lot of ideas cos I did not afford to make them myself. I had a very hard time getting an investor. I came up with an app when the media had a lot of headlines on rape cases in India. I wanted to help the women there.

And the app was called the family secure app. I got involved with developers in India, they called me Didi(sister). And yes, they became like a family to me and we still have contact after many years. Well, this Idea still exists but has not been made cos I have not got any investors. But maybe someday? Que sera whatever will be will be as they sing!

I am happy for VR during the pandemic. It has helped so many people work remotely. And much more. So now My ideas include VR, AR, MR, and XR. How to implement them in daily life and business.

I am now carefully trying out crowdfunding platforms. The fact is that only 2 % of all female inventors get funding, that figure is scary really. Only 2 %? Why?

When it comes to leadership I see it as a game of chess. The idea concept or innovation is the king, you are the queen and for example, the soldiers can be a patent or also marketing.

You have to consider every step you take, or you will take one step forward and two steps back!

Do not feel small asking for advice from professionals. Do not be too proud. Build a team! If you haven´t got money for salaries well then offer something else like shares in the company.

No matter what, try to build the team, and do not do everything alone like I have been used to doing. You might get some tasks done but not as effective as the energy of a real team.

You do not have to understand everything about Tech, but always try to learn a little bit every day. Maybe reading a book, only one page a day? No matter how slow you learn, as long as there is some kind of progress you will win every time!

So, both women and men, time to come together for a more peaceful world. There is so incredibly much we can do with AI, for example, medicines, operations, automotive, and energy. The list goes on forever as long as we give ourselves credit for thinking outside the box!

And at last, I will share a video of my prototype of a food bowl for toothless pets who either have lost their teeth or have an underbite or have a short nose and are hard to breathe when picking up the food. It might have a futuristic design, but it is working!

And remember, unlearn, relearn, and unlearn again, question everything, and focus on your main purpose in life. I recommend reading Viktor F Frankl’s books on this matter!

Thank you for reading my story! If you feel you want to connect, I can be found on LinkedIn.

Here is a video of my prototype : 

Kindest Regards

Heidi Ström, Vaasa, Finland.

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Edu Tech Web 3.0 Tech

Education via Gamification using the Metaverse

Written by Rick Woo on Digilah (Tech Thought Leadership)

My name is Rick Woo, born in Hong Kong and graduated from Australia. To me, I did experience the journey from Web 1.0, Web 2.0 and now Web 3.0. What I see is we must embrace technology. Also, I pretty much tend to use the buzzword “gamification”, here is the reason.

I started up LOST in 2013, a real-life escape game that gives gamers an all-rounded experience (www.losthk.com).  

Introduction

LOST will launch a play-to-earn and play-to-learn mechanism, which has been made viable by blockchain economics.  Play-to-earn model enables players to be rewarded by playing LOST games; and the play-to-learn model enhances players to attain knowledge throughout LOST games.  Together with our existing stores and future stores, this revolutionary model will disrupt the market and create a different income stream by the OMO (online merge offline) concept, plus LOST Token and NFT assets, the ultimate GameFi & SocialFi world is born.

Escape in Metaverse

Now, LOST officially announced its entry into the Metaverse, creating the world’s first Metaverse escape room. Founded in 2013 and headquartered in Hong Kong, LOST (www.losthk.com) currently has 14 branches around the world, together with its sub-brand LOST Junior, offering players an unique game experience throughout different story themes and self-developed auto-gadgets.  From children to adults, individual to corporate, shopping malls to schools, indoor to outdoor, and now offline to online to create an OMO (online merge offline) Metaverse game experience. 

The 4E business model

The entire business model is a combination of virtual and reality, via our ESCAPE game, connecting the physical store and the virtual store, which enhance the user experience on ENTERTAINMENT.  For instance, players can continue to challenge the rest of the escape game after they did the online / offline one.  Every time when they cracked the riddles or unlocked the chests may receive a limited NFT, this will be an integration for online / offline customers to have a greater user experience.  Besides, any kind of brands / products can also be promoted through this experiential EVENT, such as sports brands, can issue NFT or Tokens of limited edition sneakers and store them in the treasure box, allowing challengers to win it by unlocking, as a result to to increase the sales and strengthen brand effect.  Furthermore, together with our sub-brand LOST Junior, we will create an experiential EDUCATION, let the child learn while playing, like story-telling, science explanation, strengthen social skill through our escape game, a comprehensive play-based learning experience.

NFT in the escape game

LOST will have different themed rooms in Metaverse, and various virtual props / tools / gadgets will be used to unlock each mission level. These unique props are exactly NFTs, which can upgrade the player’s level for cracking the harder levels; on the other hand, those NFT items will have a potential market value.  Digital assets in Metaverse could be a painting, a key, weapons or equipment. It is also your certificate of passing the escape game level, as you need it to reach the higher level with these items, as a result the value of these NFT items is created.  Moreover, the crypto currency “LOST Token” will be hidden in different places randomly, players can collect them and redeem it at LOST physical stores as tickets. This crypto currency can also be used for purchasing equipments, items to equip your avatar in Metaverse and convert them into digital assets. In the future, players can create their own escape game rooms in Metaverse and build their own revenue stream.

The future of LOST Island

The whole concept of LOST is to create play-to-learn and play-to-earn.  Throughout the escape game experience not only the players will attain the knowledge, but also gaining the NFT / Token.  Moreover, brands’ joint promotion can also be benefited by riding on this OMO (online merge offline) business model, creating brand awareness and increasing market value.  In the future, LOST looks forward to building a virtual world based on Web 3.0 and will be named as LOST Island.  

An Edutainment world with education and entertainment, a gaming ecosystem with infinite possibility.

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Digi Tech

How to keep up with macro tech trends as a PM?

Written by Shyvee Shi on Digilah (Tech Thought Leadership)

If you aren’t keeping abreast with the latest IT, Tech, and Digital trends, you’re behind the curve. Tech innovations are important for continuous education and tech development. Yet, keeping track of all of them is incredibly time-consuming. 

Even IT professionals spend a lot of time gathering information, as there are hundreds of expert sources and even more technologies. So, I have a few simple steps on

How to Stay on Top Of Modern Technological Innovation

[1] Read: Spend some time reading about new technologies and concepts through sites like TechCrunch, Digilah. Also, try to keep yourself updated about the Tech stack your team is already using.

[2] Monitor Competition: Not just direct competition, it helps to follow companies in same problem domain/space. It’s good to be one up the competition, but since it is not always possible, following them closely gives a good insight about new concepts and tech that they might be aware of.

[3] Watch annual Developer conferences from major tech companies (e.g. Google, Apple, Meta, Amazon)

[4] Read commentary from Industry analysts (e.g. Ben ThompsonBenedict Evans, etc.)

[5] Follow Tech influencers and pay attention to trends they’re bullish on (e.g., Michael SpencerMartin HarbechAlex KantrowitzTom Emrich, etc.)

[6] Discover new markets and ideas with 5-minute reports from Trends.vc by Dru Riley

[7] Pay attention to what company’s top VCs are investing in, and follow those companies

[8] Read engineering blogs to learn how systems work in relatively simple language and understand how world-class teams solve product problems and eng challenges!

[9] Internal Tech Team: My biggest resource is my teammates who are generally more updated. I am curious about implementation and architecture, and I keep asking them questions, and they are kind enough to explain stuff to me stuff. This is quickest way to get all updates.

[10] Events and Meetups: All the latest technologies kind of breed communities around them. That’s a great way to know the latest trends and keep yourself updated. You can become a part of the Digilah Tech community.

Keeping up with modern technologies allows businesses to increase sales, transform business models, launch innovative products, and improve customer experience.

However, the number of emerging technologies is constantly increasing. It’s highly time-consuming to keep track of them since there are numerous sources to study, but they don’t provide accurate and full definitions, let alone cover all the latest IT trends.

To overcome the challenge, product managers must find ways to help their teams stay on top of this changing world by contributing to the community, subscribing to trade publications, joining professional communities (Digilah Linkedin page) and attending seminars, technological events.

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Web 3.0 Tech

UNDERSTANDING THE MERGE

Written by : Makongue Tobbo Gilles Camille on Digilah (Tech Thought Leadership)

To understand the term Merge, it is important to master certain operating mechanisms of the Blockchain, such as the proof of work (Proof of work) and the proof of stake (proof of stake) algorithm consensus.

The proof of work: is a mechanism by which the different machines (represented by miners) on a blockchain network validate transactions on that network, through a consensus algorithm in this case the proof of work consensus algorithm. Proof of work is done using a set of machines (computers, CPUs, GPUs, Asics etc.) driven by humans called miners. A miner’s role is to secure the network by validating transactions as they appear on the blockchain.

Basically, each transaction corresponds to a mathematical equation whose solution is unknown, when a transaction is carried out on the Bitcoin network for example, the miner whose machine will have the greatest computational capacity will succeed in solving the mathematical equation hidden behind the transaction initiated, will be rewarded with an amount of crypto (Bitcoin) into his wallet. This process is called mining. 

Once the transaction has been validated by the winner (miner having validated the transaction) all the other machines (nodes) must validate and approve the transaction as well so that a copy of this transaction will be shared on all the machines involved in the mining process.

This mechanism makes it difficult or even impossible for a hacker to modify the content of the transaction. The hacker will have to modify the copy of that transaction at the same time on more that 50% of the miner’s machine that constitutes the whole network. 

Generally, several entities or people join forces and create what are called mining pools in order to have an important computing power in order to validate a large number of transactions faster. The proof of work remains one of the most secure computer systems in the world. although it has certain limitations such as high energy consumption, low transaction speed, and high transaction costs to name a few. 

It is important to recall that the Blockchain Ethereum has also been operating under proof of work since its creation in 2015 and wanted to change the consensus mechanism for ecological and scalability reasons. Several alternatives have been proposed to overcome this problem, but one of the most important ones remains the Proof of Stake consensus algorithm.

Proof of stake: validates transactions on the network using money staked in wallets. Here to validate transactions on the network, unlike having a machine (GPUs, ASICs) whose computing capacity must be huge, validators must store a require amount of crypto (money) in their wallet defined by the developers of the blockchain in question, so they can participate in securing the network by validating transactions. The higher the amount, the more likely the validator is to validate a transaction, and in return earn some reward (money in the form of crypto).

In order to prepare for the transition from proof of work to proof of stake, the developers of the Ethereum blockchain set up in December 2020 a network called Beacon Chain (Consensus Layer) which is a separate blockchain from the Ethereum mainnet, running in parallel but never having processed any transaction on the main network. The Beacon chain uses the proof of stake consensus algorithm.

The MERGE is simply the fuse of the main Ethereum network (main net) which works under the proof of work with the Beacon Chain which works under the proof of stake consensus. 

One of the objectives of MERGE is to reduce the significant energy consumption generated by proof work consensus algorithm. It is important to remember that The Merge is only the first step for a total migration from proof of work to proof of stake for the Ethereum Blockchain. There are several others steps such as:

Ø The Surge: whose objective will be to increase the number of transactions per second commonly called scalability so that the Ethereum network can reach the up to hundred thousand transactions per second. To carry out this step, the developers will use a network partitioning technique called sharding, which consists of dividing the network into several parts called shards, so that the transaction processing calculation will be shared among the network, therefore more digestible and faster.

Ø The verge: which will make it possible to set up the Verkle tree (an improvement of the Merkle tree) which will allow network participants to be validators without having to store a large amount of data on their machines (computers).

Ø The Purge: which will be a continuation and improvement of the previous step “the Verge”

Ø The Splurge: which will constitute a series of updates to the Protocol.

What we must remember from this important step (The Merge), the transaction costs will not be reduced, the transaction speed will not change either, since all these improvements will be integrated into the future steps listed above. On the other hand, what will change, will be the reduction in Energy consumption of nearly 99%, the issuance of tokens which will be reduced by 90% (the quantity of tokens in circulation will reduce), and the reward system as well.

I am a freelance Blockchain consultant, reach out to me and I would love to help you more on this future technology. 

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HR Tech

As we digitize, we need to humanize

Written by : Lori Figueiredo on Digilah (Tech Thought Leadership)

Co-create learning that has strategic impact, scalable reach and sustainable deployment

Ongoing waves of next generation technology…

As a learning strategist, I have been an early adopter throughout several waves of “next generation technology”.  In various forms, technology has always been and continues to be a very powerful enabler of learning.  This happens only when it is used as an integrated part of a learning strategy targeted to achieve pre-defined and measurable positive impact on performance (of the people and organisation).  

 

Recurring patterns 

I found the patterns and the simple rules within this complex world of people, performance and purpose, while working and learning globally with a diverse range of organisations from corporates, NGOs, governments, educational institutions to start-ups.

As technology evolves, some things remain the same…
The range of ways, in which humans react to any new technology, remain the same.  How we learn, how our brains work and the psychology of learning, remains the same. 

The paradox…

What has truly expanded is that we have more and more diverse, innovative, and impactful ways of how organisations could be enabling learning.  In addition, the pace, complexity and volume of what needs to be learned and unlearned has increased.  

Yet many organisations are still on the old island taking lecture-based classroom “training” &/or existing course content, which was not impactful in the first place and turning it into AI powered digital courses, virtual classrooms &/or even virtual reality experiences.

Formally support formal and informal learning

Let’s go back to the basics.  As a lifelong observer of people, I believe we have a natural capacity to learn, an innate wisdom as well as a need for connection and shared purpose.

Therefore learning works (i.e. has an impact on capabilities, behaviours and results) when we formally support both formal and informal learning.  Learning works when we respect our fellow human beings.  Learning works when we innovate with integrity leveraging the best in human psychology and the latest in technologyAs we digitise, we need to humanise.

Enabling the 3 ways we learn naturally

There are 3 ways we learn naturally.  In addition to this being based on research, take a moment to reflect on your own natural habits every day.  These include leveraging a combination of:

    • Digital Learning = Education via content available 24×7

    • Action Learning = Experiences to apply the learning while working

    • Social Learning = Exposure to learn from/with others

Organisations can therefore formally support learning as a daily habit by enabling a clear PROCESS which combines the 3 ways we learn.

Life is our classroom

Furthermore, every minute of the day we are presented with learning opportunities.  The millions of dollars invested in low-impact, high-cost learning solutions is a crime and defies basic common sense.  

It costs very little for any organisation to enable ongoing learning as a daily habit. It costs very little for the teams doing the real work, for example, to use their iphone cameras &/or basic PowerPoint to capture and share their tacit knowledge (Digital Learning).  

You do NOT need to do contrived role plays and irrelevant activities in a classroom when it costs very little to consciously apply what has been learned in the workplace (Action Learning).

In conjunction with the above, it costs and takes very little to reflect on and discuss with each other, experts, practitioners, coaches &/or mentors what has been achieved and what can be improved (Social Learning).

Observing and learning with high performing teams and organisations, I found 5Ps are always in place and aligned.  When we get the right PEOPLE together and support them to co-create a shared PURPOSE.  Thereafter, we put in place clear PROCESSES and the right PLATFORMS (online and offline) using clear guiding PRINCIPLES.  This creates a safe space that enables people to learn, adapt and improve as a daily habit.  

We found this applies irrespective of whether you are working with and upskilling underprivileged youth in the rural areas, private bankers in the big cities, operators in a factory, leaders in a board room or the frontliners of a popular restaurant brand.  

Technology amplifies, aggregates, increases accessibility and more…

What we are highlighting is that high performing organisations and teams create safe spaces to learn, adapt and improve every day.  They fail fast and learn faster.  Many call these agile teams and draw from the practices part of the agile approach, innovation and human centred design.  I draw on these and practices from development and cognitive psychology.

Whatever our source, how we learn and evolve as a human race from prehistoric times to today and in future, there is nothing that is completely new.  (Wall art and papyrus scrolls was the ancient form of technology (= makes things easier) and their form of digital learning available 24×7).

What continues to evolve is that technology takes what we do, accelerates and amplifies our efforts in ways that are even more scalable and sustainable.  For example, a great speaker can create and instantly broadcast a relevant and meaningful message company-wide to thousands of people in a few minutes using a live video.  

Technology allows us to aggregate, integrate and increase accessibility by bringing all the learning resources via an integrated or single front-end platform – from content, people to experiences.

Technology allows us to use AI such as sourcing very widely and then in seconds recommending relevant learning resources based on the Learner’s profile, needs and interests. 

Technology is allowing us to distribute, consume, exchange and track learning and its impact on results using web2 such as learning experience platforms and now web3 technology such as the blockchain, NFTs and virtual reality spaces

Design for impact; Don’t lead with technology

Yet as we leverage technology as an enabler of learning, the entire strategy must be designed for impact.  We must not lead with technology.  The technology as an enabler comes last in the design process.  We can also reverse engineer and then iterate the original design as we learn more about new ways technology can be used.  

We must design the end-to-end experience focusing on the human elements, human experience and impact. 

Digital learning using learning technology as a standalone, without the human element in the real-life context, will not impact performance.  It will not impact a change in our behaviours and results.

In addition to this – why learning technology is deployed and what capabilities it develops must consider human or soft skills.  Soft skills have never been more important.  Human intelligence combined with artificial intelligence is still the best combination.  For this and many other reasons, developing our empathy, resilience, problem solving and communication skill sets and mindset, as examples, remain as critical future skills as the hard technical skills of any role.
If we innovate with integrity leveraging the best in human psychology and the latest in technology – as we digitise in business, society and learning, we will remain human-centred.

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Med/Health Tech

Health tech a boon to Women’s health

Written by : Bhawana Yadav on Digilah (Tech Thought Leadership)

Women’s health is the most neglected sector, even after multiple attempts of bringing attention to it on different horizontal and vertical levels. According to WHO health is the culmination of the physical, mental, emotional, and spiritual well-being of an individual

A woman starts her biological journey from the onset of puberty, fertility years, and menopause, and till life continues. 

LevelUpForWomen, a women’s health and wellness-based startup working on the niche of reversing PCOS was co-founded by partners Chetan Arora and Bhawana Yadav. Polycystic Ovarian Syndrome is a common endocrine disturbance that affects roughly 6% to 12% of women of reproductive age. The data is still insufficient as most of the women go undiagnosed due to several factors in their lives and the lack of PCOS-based specific scientific research and developments.

 The startup was conceived based on personal experience and lack of guidance by the medical fraternity for the initial years of bearing with PCOS symptoms. It is currently bootstrapped and is already on the profitable side from the business perspective. 

Technology has been a boon for women’s healthcare, especially in the post-pandemic world. It can be looked at from both the sociological and economic lens to arrive at the conclusion that healthcare and technology are a great combination for the knowledge and wellness revolution. 

In a research conducted by Mckinsey, they analyzed 763 FemTech companies (FemTech a term coined by entrepreneur Ida Tin) largely tech-based and enabled, consumer-centric solutions addressing women’s health, excluding biopharma and incumbent medical devices as well as the companies which included unisex services.

It concluded the beginning of the FemTech revolution and domination in public awareness and generating large-scale funding, However, the services were earlier limited to menstrual products, devices, and applications. 

New startups like LevelUpForWomen have proven to be a one-stop virtual healthcare and wellness platform. 

In our experience and case studies, technology in terms of social media has become a great tool for social awareness and probing to take an action even if you are sitting in the far remote corner of the country.

It does not just act as a catalyst and solution provider to the direct consumer but also a great medium to sensitise other genders and generations which have hushed over women’s reproductive health for centuries. 

In the post-pandemic world, the mental and physical health of women has undergone a major toll, being the bearer of family and trying to manage work-life balance has become even more difficult. The results are visible in hormonal imbalances, increased stress, anxiety, and depression cases. Women feel safer reaching out to judgement

-free healthcare solutions online rather than visiting traditional clinics where the approach is the same as it was 20 years ago. 

The FemTech revolution in the healthcare industry is still in a nascent stage and will take time to be accepted in Tier-2 cities with fewer apprehensions but it is the dawn of the future.

Women are finding a supportive community via these technological mediums and a platform to grow and heal and restore balance in their lives. These developments promise a tomorrow where health tech will not just expand the female consumer-oriented business but also provide an opportunity for groundbreaking research and growth for sustainable women’s health. 

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HR Tech

How technology affects the work environment today?

Written by Shweta Rautela on Digilah (Tech Thought Leadership)

In the prevailing scenario, Technology has perpetually converted the way people across industries do their work.

From the past two decades digital evolution has improved working conditions immensely. It has augmented productivity and made working from anywhere accessible.

I am going to shed light to some of the upsides and downsides I have witnessed with the emerging technology trends.

⏩ Team Collaboration made easier:

Thanks to the virtual communication tools, it allows us to work more closely even as we work remotely. Team collaborations have been simplified. People don’t have to be present physically at the same place.

Video conferencing, meeting remotely and working on the same stuff at once with cloud based file sharing has made our life easier.

Automated follow-ups and customer service using AI messaging has outperformed the heavy lifting.

⏩ No longer need to stay at the Workplace:

Major impact of digital evolution in the workplace is the workplace itself. Majority of workplaces still ask you to work on-site, there are plenty of positions open to work remotely all over the country.

Advancements in global job hunts have given wings to our fulfillments and outlived the restrictions to our capabilities. We can freelance from anywhere. Organizations can hire potential candidates half a world away.

⏩ Efficiency and Incessant Speed:

Technology is the real boost. Employees have become systematically structured than ever before. What used to be a cumbersome tiring process is now done in seconds. Messages can be sent instantly to colleagues and clients across the world. Payments, billings and proposals can be taken care off immediately.

🚫 Some of the downsides include anxiety due to increased working hours. If you work from home it may feel like you are never out of the office. Flashing, pinging constantly draw Employees back to their jobs.

The learning curve to implement new methodologies separating employees by screens leads to miscommunication. Being glued to systems disrupts people and automated voicemails sometimes can make clients upset.

In a nutshell, technology in the office environment has encouraged productive habits. Organizations with advanced approaches may consider the gains in efficiency from technology as a reason to slow down as opposed to rushing the process. 

I hope employees one day will get notified to take a break instead of handling more work related demands.

 

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Mar Tech

Opportunities with O2O Commerce (Online-to-Offline)

Written by Gunalan R on Digilah (Tech Thought Leadership)

Many brick and mortar businesses have put new retail and omnichannel strategies on their agenda. The pandemic has pushed many consumers, like us, online. But yet, different sets of consumers still long for the in-store experiences. 

On another note, companies, now, have to battle with a mix of high inflation, consumer behaviour and changing trends. With big brands like Walmart and Shopify laying off their workforce, there is a significant uncertainty in the retail industry.

That said, all sectors of the retail industry had embraced technology solutions to accelerate the pace of digital transformation. 

For the many of our beloved retails brands, offline-to-online commerce (O2O) is the solution. 

O2O integration is where retailers use online and offline to provide improved customer experiences. It’s a strategy to convert traffic from ecommerce into offline sales. 

A report by Forrester notes that while online shopping is projected to grow to 27% of overall retail sales by 2023, consumers are rethinking the in-store experience – with 40% of adults in the US saying they enjoy shopping in stores less than before the pandemic.

A hybrid O2O retail model bridges the two channels with a single strategy – elevating in-store shopping with digitally-enhanced experiences, while providing enticing virtual environments online. As customers become more experience-driven, the gap between ecommerce and physical stores is further reduced, with completely re-imagined customer journeys.

Virtual shopping with live digital support

Online shoppers can be instantly connected to skilled in-store staff to explore products. Customisable web widgets for live chat, audio and video calls can be leveraged for instant customer service or virtual shopping experiences. These widgets can also be activated by clicking web links – which many businesses design in their branding as buttons or images on their websites, inviting shoppers to enjoy tailored shopping experiences.

Digital platforms connect customers to staff best suited to their needs, while delivering rich customer insights. 

They can even follow up with the customer over their preferred instant messaging and social media channels for better relationship building – even sending special offers and deals exclusive to that customer.

Many of us know QR codes where customers can scan them for shopping, provide product information and make payments

Another way is to bridge the divide between in-person and virtual environments through QR codes. This blends the O2O shopping experience. For example, sharing of QR codes in marketing campaigns and advertisements, or sending a message on your Facebook Pages can transform them into a powerful communication platform. Strong retail relationships can be built through live chat, instant message platforms, virtual number or video calls and more. A QR code linked to a cloud-based omnichannel solution can help you to build a 360° customer profile with minimal effort.

Humanising your brand to nurture customer relationships

Modern customers have come to expect almost immediate responses to their queries. If you keep them waiting, or force them to navigate through a complicated procedure to answer their question, you will miss opportunities and risk losing customers to the competition. Another key differentiator is quality of service – which the right technology platform can help with, through the power of data.

By building close relationships through on-demand communication, staff can give guidance to customers based on their unique preferences, habits and order history, ensuring a fully personalised journey. This is vital, given that 86% of customers cite an emotional connection with staff as a reason to continue doing business with a brand.

Inspire loyalty from existing and new customers by building a brand that they love through a total customer engagement platform

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Logistic & Travel Tech

Happy employees are key to achieving goals

 

Written by Kiran Sidhu on Digilah (Tech Thought Leadership)

Great top-down leadership doesn’t end at laying down the groundwork. A good business leader knows that a people-first mindset is key to a company’s growth. It is a fact that staff satisfaction tends to reflect on their productivity and loyalty. And who better to represent your company than a loyal and happy employee?

Business travel today is one aspect of work that is very much changed from how it was pre-2020. It is an area that business leaders must acknowledge has a direct impact on employee happiness. Travel risk and trip preparations call for more energy and closer attention to detail in order to achieve quality business trips. 

But it is not just “how” business travel is done that has changed. Companies are also assessing the “why” and assessing the rationale behind each trip. Business travel is often pitted against video calls though the former is proven unrivaled in forging connections and winning deals. However, paying more attention to the purpose of travel is worth doing to achieve greater employee happiness, less risk and save costs.

Are employees happy to travel for business? 

The novelty of jet setting for work can wane over time – no one likes long layovers, delays and crowded airports. But the bleisure trend shows no sign of slowing. On top of that, people want to deliver their best work and excel in their careers. And research shows that face-to-face meetings and business trips yield better business results. Whether employees like to travel for business comes down to a matter of preference and support. 

This is where business travel management makes all the difference, not just to those traveling but also to employees in human resources, finance, managers, and other roles. Modern travel management empowers employees to choose how they travel within the parameters of the company travel policy. Travel management done right lets employees know they are well protected, trusted and valued. The culture of a company is determined by how people feel at work.

Here’s how modern, technology-driven business travel management keeps employees happy.

Peace of mind with risk & safety tools

Safety is not just about having a policy in place but communicating it well to ensure employees know how they are covered. Employees having peace of mind is invaluable, especially when in a new and unfamiliar environment. Feeling safe during business trips positively impacts confidence and unwittingly equips them to do better work.

 Your company travel policy may cover how employees are taken care of if something goes wrong but using a modern travel management tool ensures you stay proactive in preventing untoward incidents. 

Global disease outbreak? TruTrip’s integration with Riskline, for example, alerts you ahead of time so you can choose your next course of action – whether repatriation, treatment or other support. 

Employees achieve more when admin tasks are fewer

Business travel requires careful planning, budgeting and reporting. When done manually, one business trip creates spillover tasks for human resources, finance, team managers, travel managers, administrative staff and the traveler itself. That’s a lot of time that can be saved through streamlining and automation.

Using a travel management platform frees up your employees’ time, letting them do more of the work they take pride in. No more booking and comparing flights and hotels on different platforms; researching travel requirements; reimbursements and reporting; lengthy back and forth travel approvals and requests, and arcane company travel policy. 

Overall, it sets your company up to do more and better meet your goals.

Empowering employees to make travel choices 

Company travel policies inform employees of budgets and other rules to comply with. But despite the best of intentions, business trip bookings and expenses may sometimes fall outside the confines of travel policy. Using a travel management platform takes away the challenge of implementation. Set up your company travel policy and bookings are automatically compliant. 

Instead of restricting employees to booking with certain hotels and star ratings, smart policy implementation lets them choose travel based on their needs and preferences – whether that is direct or connecting flights, unique accommodation types and other trip extras. Select a travel management partner that gives you extensive travel choices. These minor customisations can go a long way to ensuring business traveler satisfaction. 

Support and service at every stage of your business trip 

A dedicated support team that’s one call, chat, or email away at all times can take the edge off traveling in a high-stress environment. Quality travel management gives you easy, self-service options to make planning business trips a breeze. And at any point, if you need help, having someone to talk to makes for a better overall experience. 

But it is not just pre-trip that support is useful. Employees having access to the right support while on business trips are critical. Things can go wrong when traveling – missing travel documents, injuries, bad hotel experiences and more. Your travel management partner is your dedicated point of contact to help resolve issues for you. 

TruTrip makes business travel enjoyable and safeWith our modern technology and tools, employees can better dedicate their time to organizational growth. There is no better time than now to get started on impactful business travel. To learn more about TruTrip, schedule a demo or sign up for a free trial.

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