Tag: #techthoughtleadership

Categories
HR Tech

Compliance – Simplifying it with Digital streamlined onboarding & enhanced customer experiences.

Written by : Aritz Zainal & Rashmi Upadhyay on Digilah (Tech Thought Leadership)

Imagine a world where compliance is effortless, and customer onboarding is seamless.

There is always a need for a trailblazing platform in regulatory E-KYC compliance, a ground-breaking software that revolutionizes the way businesses approach due diligence. A platform that ensures streamlined onboarding, simplifies compliance processes, and empowers organizations to navigate the evolving regulatory landscape with ease.

Key facts from a report by McKinsey:

    • Customers expect B2C-like experiences: Banks with top customer experience scores see 3% growth, 15% revenue increase, and -4% efficiency ratio advantage.

    • Poor data quality drives costs: Data-quality problems contribute up to 26% of operational costs due to non-standardized formats and incomplete data.

    • Increasing costs, decreasing budgets: US financial-crime compliance costs have risen by around 43%, while KYC-program budgets are projected to decrease by up to 25%.

Efficiency improvements in banks lead to significant benefits in risk effectiveness, customer experience, and productivity. A 20% increase in KYC-process automation results in improved quality-assurance scores, reduced customer outreaches, and increased case processing efficiency. Today, customers demand ease and efficiency. And we recognize this challenge and provide a simple solution through our platform.

At One Constellation, we make this vision a reality.

Effortless Client Onboarding with Digital KYC

Ensures streamlined client journeys, meeting KYC and regulatory requirements from initial onboarding to regular reviews. By leveraging One Constellation, businesses provide a seamless digital experience, enhancing customer satisfaction and trust.

Unlocking Efficiency through Compliance

Developed by skilled fund administration experts, One Constellation has earned the trust of over 700 clients, including prominent financial institutions, banks, auditors, and legal counsels. Our solution simplifies complex procedures by integrating existing data or accessing it through our API environment.

Comprehensive E-KYC Solution – Simplify Compliance Efforts

The solution offers an integrated range of features to meet E-KYC needs, accessible in one place:

    • Streamline Onboarding: Simplify customer onboarding for a seamless experience, reducing drop-off rates and enhancing satisfaction.

    • Centralize Compliance Tasks: Manage all compliance requirements in one place, simplifying global KYC due diligence and reporting.

    • Enhance Security with Transaction Monitoring: Swiftly detect suspicious activities, strengthening security against financial fraud and money laundering risks.

    • Validate Documents: Authenticate and validate customer documents using advanced technology, minimizing the risk of fraudulent identities and improving accuracy.

    • Mitigate Risks with Risk Assessment: Analyze customer data and assign risk scores based on predefined criteria to identify high-risk customers and effectively mitigate potential risks.

    • Streamline Reporting with Automated Reports: Generate regulatory compliance reports and customize them to streamline reporting processes.

    • Prioritize Data Security: Implement robust security measures to protect sensitive customer information and ensure compliance with regulations.

Continuous Updates for Ongoing Compliance

As the regulatory landscape continually evolves, staying up to date is crucial. We closely monitor regulatory changes and promptly incorporate updates into our E-KYC software, ensuring ongoing compliance for our clients.

Streamline Your Compliance Efforts

Our comprehensive E-KYC solutions simplify onboarding procedures, enhance customer experiences, and ensure compliance with regulatory standards. Leveraging our tailored E-KYC software, organizations unlock efficiency in their compliance efforts. Our user-friendly interface, integrated features, and customizable workflow solutions make compliance tasks more manageable.

Embrace the Future of Regulatory Compliance

The platform offers a one-stop E-KYC solution, empowering businesses to streamline compliance efforts, enhance customer satisfaction, and navigate the evolving regulatory landscape.

Contact us to learn more about how our tailored solutions can support your organization’s compliance journey.

Embracing the future of regulatory compliance means partnering with Digital KYC solutions.

Most asked questions

What is E-KYC?

Why is E-KYC used?

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Categories
Food Tech

Customizable Fat” – The missing ingredient in accelerating the shift to plant protein”

Written by : Satnam Singh and Rishika Batra on Digilah (Tech Thought Leadership)

The introduction of meat analogues in diet has been well prevalent since the 1960s mainly in the form of soy being the main substitute. However, since the past decade meat analogues have started to gain popularity and have become more mainstream. Past couple of years there has been a substantial increase in research and development in the alternative protein space. Taking into consideration climate change and decrease in lifespan of human beings, there has been an increase in awareness with respect to adopting diets which are healthier and more sustainable.

However, despite the potential benefits, consumer acceptance of these diets remains low, primarily due to the low sensory properties of meat analogues. Nevertheless, the development of meat analogue involves heavy reliance on artificial flavors to get a similar taste as that of traditional meat. Hence, making it difficult to get a clean label.

Using the right fat can improve the sensory properties of meat alternatives. The existing fats such as sunflower oil, canola oil and coconut oil have certain drawbacks. Sunflower oil and canola oil fail completely to provide animal fat like properties. Coconut oil remains one of the most commonly used fats. However, it has several setbacks such as low melting point, aftertaste, high saturated fat content and over-reliance on one type of plant oil with projections suggesting that 16% of the global supply chain may depend on it by 2030 (Good Food Institute).

Addressing these issues necessitates the development of innovative and eco-friendly alternatives for use in alternative meat products and beyond. It is also important to improve sensory characteristics like taste, texture, mouthfeel and appearance of plant based meat as compared to that of existing traditional meat.

To tackle this concern some of the recent developments in this sector include precision fermented fat and cultivated fat. Even though these approaches remain promising and have great potential with respect to producing fat with the composition similar to animal fat but there remain certain challenges such as high cost, scale up  and product recovery in today’s date.

Hence, there remains a gap in the market with respect to providing affordable, nutritious, tasty and sustainable alternative fat.

Fattastic Technologies, a Singapore-based company has developed an Oil Structuring Technology which has the potential to provide a better, healthier, and quality fat alternative. Their technology can turn any plant-based oil into a solid with animal-fat-like characteristics, without hydrogenation. The technology is not only cost effective but also scalable in the long run.

Fig 1: Fattastic Technology: Ability to convert plant based liquid oil to solid fat with animal fat like characteristics.

In addition, Fattastic Technologies can produce fat with customisable melting temperature and texture and can encapsulate both hydrophilic and lipophilic bioactive molecules, hence enhancing the flavor, aroma, and nutritional properties of the product. As a result, Fattastic Fat’s technology can enrich the flavor of alternative protein products, increasing their appeal to consumers and accelerating their adoption in the market.

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Most asked Questions

Does plant based meat taste exactly like traditional meat?

Is plant based meat high in protein?

 

Categories
Climate Tech Wellness/Beauty Tech

The Green Age of cosmetics

The Green Age of cosmetics

Written by Science Centre Singapore on Digilah (Tech Thought Leadership)
Illustrations by Lim Daphne

As consumers we have a responsibility to the climate while shopping for personal care items.

The infographic below can be used as a guide to look for what ingredient is climate friendly as we buy our cosmetics.

Text Description automatically generated with low confidence

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Science Centre Singapore

Categories
AI Tech

ChatGPT and Generative AI’s – A Digilah view

ChatGPT and Generative AI’s
ChatGPT and Generative AI’s

Written by Vidya Dhareshwar on Digilah (Tech Thought Leadership)

Chatgpt, Bard AI and all the generative AI seems to be the current flavour. There is an insurmountable buzz around and about it . 

Everyone has an opinion on its impact and the ways that it can change, how we and our future generations engage with and use tech in our daily lives.

Whilst there have been many concerns on its impact on search engines, students, jobs and livelihoods, the fact remains that this evolution has happened and is here to stay.

ChatGPT alone has been the fastest growing consumer internet app ever with over 100 million users two months after launch. This itself shows the vast potential of generative AI.

 Just as life evolves, so does technology and yet this revolutionary technology doesn’t take away from human intelligence instead it is trained to learn what humans mean when they ask a question. 

Many users are awed at its ability to provide human-quality responses, inspiring the feeling that it may eventually have the power to disrupt how humans interact with computers and change how information is retrieved.

In the context of Digilah, where we like to provide a digital platform for every tech enthusiast to learn and contribute their tech journey and thought leadership, we view chatGPT, Bard AI and all other generative AI’s as an enabler and an opportunity for many of our start up and tech founders to share their learnings.

Let’s talk about the tech startup market in South East Asia alone. As per a Forbes article, The digital and tech industries of this region have enjoyed an enormous boom over the last few years. 

According to Jungle Ventures, Southeast Asia’s technology startups had a combined valuation of $340 billion in 2020, and they anticipate this will triple by 2025.

This is a diverse but very strong prospective market with a focus in Vietnam, Thailand, Indonesia, Malaysia, Singapore and the Philippines.

This market is quite complicated. Many entrepreneurs are hindered by concerns over a difference in mentality and a lack of understanding of how to do business there. We @ Digilah look at this as a huge opportunity.

There is a need to get all of the learnings and journeys of these startups and founders so that this rich knowledge repertoire is available to all. 

Many of them would like to share their journeys and provide their insights but sometimes are busy learning and navigating the markets and business challenges and for some it might also mean a constraint in terms of resources and skills to share their journeys be it content creation or communication skills or just time.

We present the combined power of Human Experience with the generative AI’s in the form of articles published by us at Digilah. Our submission is to use the vast reach of the generative AI tools to start the journey.

What this tech will do is provide for a framework, a skeleton, a structure of an article , a startup founders journey as a start point. This can then be brought to life by adding the content  and context of experience, leadership, success, failures and insights by the tech founders.

These articles are extremely valuable and become a  rich database of insight and knowledge for all knowledge seekers today and for the future.

In short, in our view, ChatGPT, Bard AI AND Human Experience is the opportunity to build the knowledge here at Digilah, all at the click of a key.

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Categories
HR Tech

Embed clear PRINCIPLES

embed clear principles

Written by : Lori Figueiredo on Digilah (Tech Thought Leadership)

As we are shaping how we work AND LEARN together with our ecosystem of Stakeholders, a clear set of “rules of engagement” or team rules are needed. This is usually assumed that people are on the same page and not discussed. 

This may lead to miscommunication, disagreements and stress as there are likely to be different expectations and/or ways of operating.  

Being an agile team that is open to learn, adapt and improve as a daily habit, takes some emotional maturity and adaptability amongst all the team members.

Though a very simple practice or tool, which is to agree on how the team will work and learn together is a basic fundamental which will increase the chances of success as a group. 

This is especially true when we bring together a wide variety of Stakeholders from different backgrounds, professions, areas of expertise and functions.

Again, begin with the end in mind – take a moment to imagine NEW possibilities. Imagine creating a safe space that allows you and your various Stakeholders to deliver value to the organization, to each other and to the end customer.

You need to be conscious of your set of conscious AND unconscious assumptions about the possible challenges or areas of friction across the set of individuals in the team.  

Let’s explore this a bit more deeply. Our assumptions and thoughts determine our behaviours and results.  

We each have certain thinking habits which are patterns we keep repeating. These are the “anchors” which influence our view of the world and the way we interact in the world.  These patterns are called our mindset which is based on our past and present experiences (learning and conditioning). 

Thinking about our own thinking raises our level of self-awareness. This activity is called Metacognition.  

It is a powerful habit to develop. If we are not aware of our mental pictures, we can limit our own success. To help us become more aware, we need to take time out to become conscious of our assumptions and thinking patterns.  

A belief is a thought we keep thinking. We can have self-limiting beliefs which block us from progressing. We also have empowering beliefs which enable us to achieve great things and breakthroughs.  

To create safe spaces to imagine and create new possibilities while collaborating with others, required conscious positive thinking which will help you develop yourself, your ecosystem as well as improve your collective performance to achieve positive change.

Agreeing on the rules or principles will determine how effective you work and learn together in achieving a positive impact. You may also agree on the forums and the frequency you will use to meet and connect. 

Raise and discuss the possible obstacles you may have and ways you can minimize them – from the outset. Finally keep checking in to ensure you are adopting these rules as you go about your day or adapt them – if new ones are required. 

Examples of rules could be that “we will…be positive, be open to new ideas and to think out loud as a way to share and generate more ideas”.  

Below is one of the rules we have adopted in our Team…whatever we do we must deliver value and have a positive IMPACT.  Or if not possible, we would rather do nothing!

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Categories
Mar Tech

5 Brilliant Ways to Use Live Chat for Ecommerce Experience

5 Brilliant Ways to Use Live Chat for Ecommerce Experience

Written by : Shadz Loresco on Digilah (Tech Thought Leadership)

Consumers no longer see shopping as a mere transaction; it’s about providing an entertaining and engaging experience.

When you don’t win a customer’s trust, they go to a competitor or change their mind about making a purchase altogether.

What can you do to provide a great customer experience that generates loyal customers and maximizes revenue?

Humanizing the customer experience is one way to differentiate yourself from your competitors.

Instead of offering discounts that hurt sales, engage with customers, and provide a personalized experience to increase customer loyalty and drive repeat purchases.

While most e-commerce stores offer self-service options such as knowledge bases, FAQs, and perhaps an automated chatbot, many consumers prefer to speak with a real human being. For businesses, live chat is a low-cost alternative to expensive phone calls.

Here are five ways to use live chat to make your online shopping experience more personal.

 

    1. Be sure to make a good impression on your online visitors

Visitors’ first impressions of your e-commerce store are determined by many of its elements, including design, user experience, and product offerings. Others include how easy it is to get customer support and service when they need it, and the channels available.

 

    • Customize the look and feel of your live chat widget

    • Enable a friendly Smart Greeting that welcomes your visitor

    • Design your widget icon and chat box in a way that matches your brand image

    • Even better, embed an in-call video or image to introduce your brand

    • Localize your live chat; enable Smart Routing on your widget to automatically assign visitors to the most suitable staff based on device language or geographical location

 

    1. Give your customers the option to contact you at any time

Live chat support is a fast, efficient way to help customers.

Customers don’t have to wait for an email response or pay long-distance phone charges to get help; they can just chat with you directly!

You can also set up offline contact forms so that people can leave their contact details for immediate follow-up when staff are online.

 

    • Enable web calls from the live chat widget for consumers who prefer to speak with a staff rather than type in a message

    • Visitors can also access a directory of staff members to find the best person to answer their questions, such as exchanges & returns, shipping, or payments

 

    1. Create an emotional bond with shoppers

Inspire consumer trust by showing the human side of your staff. Live chat allows customers to interact with real people, rather than automated messages, bringing e-commerce one step closer to humanizing the customer experience.

For example, if your staff are into running, they can share their recommendations on running gear. Providing instant replies to customer inquiries can make customers feel valuable and important in addition to reducing customer churn by keeping your best customers and encouraging repeat sales.

 

    • Having a live chat widget that allows you to seamlessly switch between chat, video calls, and voice calls inside the same app is a winning feature that can help you stand out from the competition

Video: https://www.youtube.com/watch?v=mD2XIFwcYL8

 

    1. When you add value to a conversation, you make it more meaningful

As your customers progress through their purchase journey, you should be creating and sharing content to keep them engaged. The best way to do this is by creating content that is timely and relevant to the conversation your brand is having with its audience.

This could be a new product offering, promotion, or even a social media post showcasing your brand personality.

 

    • Add a web link to push visitors directly into a live chat session, or a web call with a staff who previously helped them

    • A great way to keep offline interactions going is with QR codes. Stick these on the backs of your products so that customers can easily access help if they need it

    • Print QR codes on your marketing materials so that leads can be generated from printed posters, leaflets, and brochures in addition to your e-commerce website

 

    1. Personalize the chat as often as you can

Customers expect to be treated as individuals, so try to tailor your responses based on the information you have about them. Great customer service means using the customer’s name in the conversation, whenever possible and appropriate.

This helps the customer feel like they’re speaking with a human person behind the brand rather than an automated bot.

 

    • Personalize conversations by asking for additional information through pre-chat forms

Get the most out of your e-commerce customer experience

When e-commerce stores are focused on generating leads and growing sales, it’s easy to lose sight of the personal touch. The simple truth is that people return to brands they know and trust to give the best buying experience. 

Live chat is the perfect antidote to this problem: Provide a human touch with your customers’ questions and concerns, and you’ll transform transactional experiences into memorable and pleasant ones.

Leverage the power of a unified CX and EX solution to create a truly connected, intuitive, and immersive experience. To learn more about CINNOX, request for a demo or sign up for a free trial.

Most searched question

What is live chat in e commerce?

What are the benefits of live chat?

Most searched queries

Companies with live chat support

Best live chat for ecommerce

 

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Categories
Mar Tech

Want a Thriving Business? Focus on Relationship Between CX and EX

Want a Thriving Business? Focus on Relationship Between CX and EX

Written by Gunalan R on Digilah (Tech Thought Leadership)

The world of customer experience (CX) and employee experience (EX) is a complex one. One of the main challenges that organizations face when trying to create a seamless customer experience is the fact that it’s not just about creating happy customers – it’s also about creating happy employees. 

The “experience economy” is a term coined by Joseph Pine and James Gilmore in their book, ‘The Experience Economy, Work is Theatre & Every Business a Stage’. They argue that the experience economy is a new economic paradigm where companies compete for consumers’ attention, not just their money. 

To compete in this new landscape, businesses must focus on creating experiences for their customers and employees.

The concept of ‘experience‘ has been around for a long time, but it’s only recently that we’ve seen organizations begin to realize just how important it is.

Linking customer experience (CX) and employee experience (EX) strategies can be a challenge, but there are a few best practices worth keeping in mind:

Identify Critical Interactions and Journeys With Your Customers

Combining customer journey mapping with customer experience (CX) strategy can help your business identify the pain points in your customers’ transitions through various stages of their relationship with your brand. 

Once you have a basic roadmap of the customer experience, it’s time to identify where most of your customers are experiencing friction. 

Think about how they interact with your business: 

  • What channels do they use? 
  • When do they need support? 
  • How long does it take for them to get a response from your company? 

The answers will help you determine where improvement is needed.

The same concept applies from an EX perspective. An EX journey map would include everything from how potential new hires learn about career opportunities with your firm to how they’re onboarded and set up for success as new employees, what kind of coaching they get as they progress within the company, and how they pass on their work to successors.

A Digital-First, Data-Driven Approach Is What Connects CX and EX

Companies need to help their employees get up to speed on the latest developments and changes in their field. A great customer experience happens when everyone on a team is knowledgeable about customers’ preferences, behaviours, and needs. 

When your team knows what the customers need, they can better serve them. 

The best way to do this is by providing your team with clear and accurate customer data that’s easily accessible from a single source. 

A customer-centric company puts customers at the centre of everything they do. That means making the customer experience a priority in all areas of the business, from sales and marketing to product development and customer service.

It also means collecting data from all touchpoints to get a clear picture of who your customers are and what they want—and using this information to inform decisions about products, services, pricing, promotion, and more.

Unify Communications – Humanize the Experience

85% of the time, a great employee experience will result in a great customer experience. 

To foster this, companies need to provide human-centered support. 

Customer service positions in the new age of remote work or a hybrid workplace can be isolating, leading to burnout and high turnover rates.

Companies must foster a sense of community and encourage employees to engage with one another through internal platforms.

  1. Equip your employee with the right tool

Start with a unified communications platform that brings all your chat, voice, email, and social channels together. This will make it easier for employees to find past conversations and work together on tutorials for new employees. 

Priority routing with relationship mapping technology can also be used to help achieve faster first-time resolutions.

  1. Encourage your employees to work together

Ensure your next-generation CX platform delivers a single view of the customer where employees can smoothly switch between external and internal conversations without having to toggle between different applications.

Look for capabilities like omnichannel integration, IVR, AI bots, smart routing, and live chat. Unify your teams so they can work faster and smarter.

Employee Experience and Digital Customer Experience: A New Way Forward

We’re used to thinking of customer experience as the sum of all interactions with an organization. But as we’ve discussed, there are many different touchpoints that make up an organization’s digital customer experience.

And for your employees to deliver on their mission, they need a great employee experience. The two are inseparable—and when they work together well, there is no limit to what you can accomplish.

A good EX program can help you increase CX, profitability, productivity, and employee retention.

Video: https://youtu.be/8vXu5f4wHnQ

Leverage the power of a unified CX and EX solution to create a truly connected, intuitive, and immersive experience. To learn more about CINNOX, request for a demo or sign up for a free trial.

Most searched question

What is a thriving business?

How are CX and ex related?

Most searched queries

Ways to Improve EX and CX 

Thriving Business ideas

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Categories
Smart Tech

5 Tips to Create Beautiful and Functional Designs

5 Tips to Create Beautiful and Functional Designs

Written by : Nathan Greenhut on Digilah (Tech Thought Leadership)

“Design is not just what it looks like and feels like. Design is how it works.” – Steve Jobs

Design is a crucial part of any product or service. By following these tips, you can create designs that are both beautiful and functional. Design is an important part of any product or service. It can make or break a company. That’s why it’s important to get it right.

There are three main aspects to consider when designing anything: form, fit and function. 

Form is the overall look and feel of the design. Fit is how well the design works within its intended purpose. Function is how well the design actually works.

Design is a crucial part of any product or service, but it can be difficult to get it right. By following these tips, you can create designs that are both beautiful and functional.


My top tips 5 for making beautiful and functional designs:

  1. Start with function
  2. Keep it simple
  3. Form and function must work together.
  4. Details matter
  5. Test, test, test

Start with function

Start by thinking about the function of the design. What does it need to do? How will it be used? Answering these questions will help you determine the form and fit of the design.

The form of the design should be based on its function. For example, a chair needs to be comfortable and support the sitter’s back, so its form should be functional and ergonomic. Similarly, a vase needs to be able to hold water without leaking, so it needs a sturdy, waterproof base.

The fit of the design is also important. A chair that is too small will be uncomfortable to sit in, and a vase that is too big will be difficult to carry. Make sure the form and fit of your design are appropriate for its intended purpose.

Once you have considered the form and fit of your design, you can start to think about its aesthetics. What colour will it be? What materials will it be made from? What texture will it have? Answering these questions will help you create a design that is both visually appealing and functional.

Keep it simple

The best designs are often the simplest ones. This is especially true when it comes to function. A complex design may look great, but if it’s not easy to use, it won’t be successful. Users should be able to intuitively understand how to use your product, without having to think too much about it.

This is why the best designs are often the simplest ones. A complex design may look great, but if it’s not easy to use, it won’t be successful. Users should be able to intuitively understand how to use your product, without having to think too much about it.

This doesn’t mean that all great designs are simple. Sometimes, a more complex design can be successful if it’s done well. But in general, the simpler the better.

When you’re designing something, always ask yourself if it’s the simplest solution possible. If it’s not, try to find a way to simplify it. This will help ensure that your design is successful.

Complexity for the sake of complexity is never a good idea. Keep it simple, and your designs will be more successful.

Form and function must work together

Make sure the form and function work together. Aesthetics are important, but they should never come at the expense of function. A beautiful design that doesn’t work is not a successful design. Likewise, a design that works but is ugly is also not successful. The two must work together in order for a design to be effective.

Form and function are equally important in design. 

In order for a design to be successful, it must strike a balance between form and function.

Details matter

Pay attention to detail. It’s the small details that can make or break a design. Don’t overlook them. Be consistent. Consistency is key in design.

Make sure your designs are consistent with your brand and with each other.

Be creative. Don’t be afraid to think outside the box. Be creative in your designs and in your approach to design. Be original. Originality is what sets you apart from the rest. Be original in your designs and in your approach to design.

Creativity and attention to detail are both important in design. 

It’s the small details that can make or break a design, so it’s important to pay attention to them. Be consistent in your designs, making sure they are consistent with your brand and with each other.

Be creative and think outside the box, but always be original. Stand out from the rest with your unique designs and approach to design.

Test, test, test

Always test your design before you release it to the public. Get feedback from users and make sure it’s user-friendly.

Creating a great user experience starts with a well-designed interface. If your interface is confusing or difficult to use, people will quickly get frustrated and give up. 

Always test your design before you release it to the public. Get feedback from users and make sure it’s user-friendly. Keep in mind that simplicity is often best when it comes to design. Too many bells and whistles can overwhelm users and make your interface hard to navigate.

Summary

A great design is just the beginning, though. Once people start using your product, you need to make sure they keep coming back. That’s where creating a great design comes in.

Every interaction someone has with your product should be positive and helpful. If you can make people’s lives easier, they’ll keep coming back for more.

Creating a great design is an ongoing process. You can never rest on your laurels – there’s always room for improvement. Keep listening to your users and making changes based on their feedback. With a little effort, you can make sure your product is always delightful to use.

Most searched question

What are the functional design strategies?

What makes a design functional?

Most searched queries

Functional designer

Functional design in product design

 

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Categories
Law Tech Web 3.0 Tech

“Law and technology produce, together, a kind of regulation of creativity”

Law and technology produce, together, a kind of regulation of creativity

Lawrence Lessig

Written by : Sophie N. Ngouakang on Digilah (Tech Thought Leadership)

Sophie N. Ngouakang is the managing partner of Tchinsop Law Firm & founder of “Veritas Bitcoin”. My love for innovation has led me to combine interests in technology and law practicing in a tech-related area of law such as Blockchain which to me is very promising than other law specialties. (No offense to my law colleagues with different interests). That is what I decided to do and have been doing for quite some time.   

When it comes to law and technology, one could ask several questions among which – if laws will ultimately have to change to keep up with modern tech or tech will have to adapt to keep in line with the law, considering for instance that many terms and conditions on apps are agreed to by minors?

Minors agreeing to apps is another issue. Parents have an obligation to control what their minor children access. From time-to-time parents have gotten out of financial harm caused by their minor children spending money on apps, but it isn’t always a sure thing. There is a law about collecting information about children under the age of 13, but there isn’t much behind it since the children invariably check the boxes that say their parents have provided permission.

Laws constantly change to keep up with technology. Unfortunately, they often change too slowly. A good example of that would be the failure of the many governments to enact meaningful reforms related to privacy as technology has become more invasive. Habitually, in the law, we adjust the language of things we write or our approaches to conflict resolutions based on changes in technology. 

However, sometimes the law does not address underlying problems and without amendments to existing laws or new laws it is difficult to resolve problems, both criminal, commercial, and civil, within the legal system.

Technology is only as good as the purpose for which we use and not necessarily for which it was intended. It’s essential to state that technology therefore, can’t be considered as a neutral tool since it all depends on how it is used.

Humans abuse tools more often than the intended designer would prefer. Like screwdrivers being used as murder weapons, the technology is not neutral because human operators are not neutral.

The most spoken about technology in recent times seems to be the Blockchain technology.

Blockchain is a decentralized, peer to peer, immutable storage network which is censor free and regulator free because of the absence of one single controlling entity.

Every transaction that is written is voted upon by a majority of nodes and changing something which was written before in the chain is computationally very difficult.   

When blockchain matures to the point of being “the law”, the difference will be that “what happened when” will not take up as large a part of court hearings as today. Also, many disputes will not ever reach court because of more automatic settlements occurring before, as contracts automatically settle when parameters are breached.

You will probably see many systems of law competing for adherents, they will all have to somehow interface with the legacy system until the legacy system either innovates to compete or is abandoned in favor of better regimes.

Criminal, corporate and civil law firms will need to develop an understanding of how cryptocurrencies can be used to facilitate transfers of value worldwide, which will inevitably creep into cases of all kinds as it becomes clear that currencies like bitcoin are here to stay.

As it becomes established case law, there will also be increasing numbers of things where the incorporation of information into a blockchain becomes proof that the information existed or that something happened at that point in time.

Some countries have been much better about dealing with this technology than others as far as amending laws and/or passing new ones are concerned. El Salvador for example being the first country to legalize bitcoin as legal tender. 

I think joining the tech-space with a legal background is always a plus and the inputs one can bring are countless. The first contribution that one can do is for “Smart Contracts”. 

Smart Contracts are executable code that get executed upon the activation of an event in a contract.

I always encourage persons with an interest in law and technology to get an understanding of “Smart contracts” as I see a great demand for people in the near future. We will always rely on human cooperation to uphold the law.

As an illustration, if a person defaulted continuously on his rent payment for 3 months, a smart contract has the power to remotely lock the appartement.

Taking the comparison in the real-world contracts, the Terms & Conditions for a lease agreement would have been drafted by the Attorney of the landlord that exists on paper. In case of default in the payment of rents, although the clause gets invoked, the landlord would still have to serve the tenant a notice to quit, before confiscating the keys to the appartement.

With a “Smart Contract”, it is automated. Indeed, technology and law together produce a kind of creative regulation unprecedented in history, as Lawrence pointed out.

In the end, laws change over time. We see that constantly. For example, we didn’t always have cars. Then we didn’t have cars that went very fast. Now look at all the laws related to building, owning, and operating cars. 

Most searched question 

What is Lawtech?

What is law technology today?

Most searched queries

Legal tech Asia, Africa

Legal tech industry


Compliance and law

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Web 3.0 Tech

Use of Cryptocurrencies : sites to avoid

Use of Cryptocurrencies : sites to avoid

Written by : joel nzoda  on Digilah (Tech Thought Leadership)

To compose this list of 8154 scams exploiting the reputation of Bitcoin and cryptocurrencies , I have crossed several sources, in particular the testimonials of our readers and the lists of the  HYPERLINK “https://www.amf-france.org/Epargne-Info-Service/Proteger-son-epargne/Listes-noires”AMF , CryptoFR , the House of Bitcoin , buy1bitcoin.fr , warning-trading.com , adcfrance.fr , cryptoscambuster , scambitcoin.com , investment-scam.com and badbitcoin.org  HYPERLINK “https://badbitcoin.org/thebadlist/index.php”.

The list obtained by this merger is not exhaustive and may contain errors. If you would like to help me improve it by adding new sites or by alerting me to an abusive report, do not hesitate to contact me and/or leave your comments at the bottom of this article.

Below are both pyramid schemes, fake “bitcoin faucets” and a large number of scams related to investing in cryptocurrencies (fake exchanges, fake brokers) or “ mining ”.

Although it is obvious that some projects listed (for example) on Coinmarketcap are, to a greater or lesser degree, scams, I have chosen not to include cryptocurrencies in this list.

On the same subject, see also the thread devoted to fake exchange platforms on cryptoFR , the “ Scam Accusations ” section of the Bitcointalk forum and our advice for buying  HYPERLINK “https://bitcoin.fr/comment-acheter-des-bitcoins-sans-se-faire-escroquer/”bitcoins  HYPERLINK “https://bitcoin.fr/comment-acheter-des-bitcoins-sans-se-faire-escroquer/”without being scammed .

To search click cmd+F (on mac), or ctrl+F (on Windows) then type the name of the website in the search field.

  • 01crypto.com – 01crypto.net – 07ct.com – 0on.info – 0xbitcoincash.io

  • 1-9-90.com – 1-hash.com – 10×11.biz – 100-3x.com – 100-btc.com – 1000000satoshi.weebly.com – 1000eclats.c

Find out more / Bitcoin / cryptocurrencies : sites to avoid – bitcoin.fr

Most searched question

What is cryptocurrency?

What is bitcoin and how does it work?

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Ethereum price

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Web 3.0 Tech

How to buy cryptocurrencies?

How to buy cryptocurrencies?

Written by : Joel nzoda on  Digilah (Tech Thought Leadership)

You can buy via:

– stock exchanges that automate the market and maintain accounts in euros for their clients.

In France, they must be backed by an institution with a payment service provider license (credit institution, electronic money institution or payment institution) issued by the ACPR.


– over-the-counter platforms that connect buyers and sellers. To limit thefts and scams, these platforms sequester the bitcoins exchanged and offer a system for evaluating players. 


– DEXs (Decentralized Exchanges), over-the-counter platforms that replace the trusted third party with a smart contract.


– brokers who act as intermediaries between stock exchanges and buyers. 


– exchange counters: Brokers who sell bitcoins in a given physical space, often with support for novice customers.

The exchange fees are given here for information only from the information displayed by the exchanges and most often based on a bank transfer.

Afficher l’image source


Please note:
– The fees only concern buyers and can be very different for sellers; – on the same platform, the overall cost can vary considerably depending on the volume traded, the trading mode (maker / taker ) and above all the means of payment , bank transfer being preferred for a lower cost. 


– there may be hidden charges such as withdrawal fees; – the reference price may vary from broker to broker.

Liquidity: For the largest exchanges I have added an indication (ranging from + to +++) on liquidity, this is an indication to take into consideration if you wish to trade large volumes at the best price.

 Learn more: Buy bitcoins – bitcoin.fr

Most searched question

What is cryptocurrency?

What is bitcoin and how does it work?

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Bitcoin price

 

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HR Tech

Strengthening EM/PM partnership is the key to success in a software shop

Strengthening EM/PM partnership is the key to success in a software shop

Written by : Shyvee Shi on Digilah (Tech Thought Leadership)

📍 What does a PM (Product Manager) do?


PMs articulate the WHY through strategy, define the WHAT through prioritization, and play a supporting role for the HOW. 

📍 What does an EM (Engineering Manager) do?


EMs work with their teams to figure out HOW the product should be built (e.g., tech stack, frameworks, and architecture, etc.), WHO builds it and WHEN it will ship.

🔑 What are the expectations of an EM in a Tech organisation?

▪️ Active involvement in product brainstorming
▪️ Highlight technical complexity of a solution
▪️ Drive technical execution and decisions
▪️ Empathy for user and business needs
▪️ Manage sprint planning + retro
▪️ Embrace big picture thinking
▪️ Assume positive intent 

In a software shop, many roles cross paths on a daily basis but not more than the Engineering Manager (EM)’s and the Product Manager (PM)’s path.

🤝 This partnership is the one that not only ensures successful delivery of software but also things like motivation, transparency, alignment, prioritization, innovation and everything in between.

Starting from exploring the importance of this partnership, to setting the right expectations and sharing best practices. 


Here are five tips to strengthen the partnership: 👇

1 Build a relationship


This is one of the most critical relationships you will ever have at work. And just like any other relationship, you get what you give. Do not leave it up to chance. Get to know each other, understand each other’s goals, priorities, communication preferences, working style, etc. Schedule regular sync-up meetings and invest the time to deepen the relationship. 

2 Get on the same page


Make sure you represent a united front and be the cheerleaders for the team. There is nothing worse than a conflicting set of priorities for a team and ensuring that doesn’t happen starts with you two.


3 Assume Positive Intent (API)


The heading says it all. It’s busy, there is a lot going on at all times. There are many communication channels and oftentimes you end up doing or saying something that the other person doesn’t agree with. It’s okay. Assume positive intent. Reach out, verify, and reassure the trust.

4 Communicate early and frequently

This one cannot be emphasized enough. There should be a direct line of communication between the EM and the PM. Share even if you think it’s something trivial. Share your concerns, ideas, progress, feedback, and any other developing stories necessary. 

5 Shorten the feedback loop

 

🤝 The HOW part is a collaboration as both sides need input from each other to choose the optimal solution.

Most searched question

Why is PM software important to your business?

What are the benefits of using project management software?

What are the key responsibilities of a project manager?

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Maintaining software is important

How to collaborate effectively

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AI Tech Art Tech

How Technology can help India’s Traditional Craftspeople

How Technology can help India’s Traditional Craftspeople

Written by : Suki Iyer on  Digilah (Tech Thought Leadership)

A recent conversation with a friend got me thinking of the intersection between technology, design, the preservation and flourishing of traditional handicrafts, and communities. 

The Indian handicraft industry is a highly labor intensive one, with more than 7 million artisans, a majority of whom are women and largely underprivileged.

This industry, which is traditionally a major source of revenue generation in rural India, has been in decline (though there have been several efforts to support it), and has been hit hard by the pandemic as well. 

What are the glaring gaps in the market for traditional craft? (specific to India, but this could apply to the world as well). To my mind the key gaps are in design, and in business building capacities. 

Local artisans lack the ability to meet the needs of new markets and are forced to find low unskilled employment in urban industries. One of the major factors contributing to this is that artisans are not trained to contemporize their designs. 

In this article, I’d like to focus on design and the role technology can play in meeting the current gaps. 

While some work has been done on modernizing design, a lot of craft continues to center around traditional design, often not appealing to modern sensibilities, and thus not being able to build the foundation of a sustainable business. How can technology help? For example, AI techniques have been leveraged for emulating creativity and imagination – for image generation, style-transfer, image-to-image translation; for pattern generation, and color-transfer etc.  

An interesting study (Raviprakash et al., May 2019) describes how AI techniques can be used to contemporize design, while keeping the underlying technique unchanged. It generated colored motifs and patterns that can be manufactured into physical products. This study experimented with using AI on the popular IKAT weave. Unlike other dyeing techniques, in IKAT the yarn is dyed BEFORE it is woven. This is what gives it its unique shading effect. This property was harnessed by the researchers to create a contemporary design. 

A picture containing text Description automatically generated

The researchers first used a black motif using an AI technique trained on a set of 1000 paintings from a famous European painter, Piet Mondrian, and their gray-scale counterparts. The simplicity of these paintings along with the use of only primitive colors made them an ideal choice for our approach, since the model is able to learn primitive colorization of a motif from a relatively small training dataset. 

The model used a generator which colorizes the input and a discriminator that learns to distinguish between the real paintings and the colorized images. The discriminator’s output determines the loss of the generator, which the generator tries to minimize, effectively colorizing images to make them indistinguishable from real paintings. 

These motifs were re-colored with colors of an inspiration image using a statistical approach of global color transformation, and the design was post-processed to a grid that could be readily used for dyeing, as each cell is of a single color. 

Products manufactured with designs generated using the above approach are found to be much more visually appealing than their traditional counterparts in the present market. Local artisans used these designs to manufacture and sell products successfully. A person painting a picture Description automatically generated with medium confidence

There are several such examples of how technology can modernize craft without compromising on the underlying uniqueness of a particular craft technique. 

Investments need to be made in building such design capacity amongst artisans so they can once again take their place as valued centers of their communities. 

Suki Iyer

Most searched question

How can we preserve our culture and tradition?

What can be done to help folk arts and crafts survive via technology in India?

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New Craft Technology

Handicrafts selling websites in India


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Logistic & Travel Tech

eVTOL Aircraft Market To Enlarge At a Remarkable CAGR Of More Than 21%

Written by : Nisha Naroliya on  Digilah (Tech Thought Leadership)

Electric Vertical Takeoff and Landing (eVTOL) Aircraft Technology

Electric vertical take-off and landing (eVTOL) are some of the latest innovations in the aerospace industry. eVTOL vehicles are electric and function more like a drone. 

Large omnidirectional fans assist the aircraft move in various directions and even take off vertically. While designs vary between developers, most seem to resemble the drone form. The future of aerospace mobility deliberately relies on electric vertical take-off and landing (or eVTOL). After years of research and development, a new vehicle class is kicking off to emerge. If eVTOL aircraft reach mass adoption, it could change the way of moving people and cargo.

A new market research study by Value Market Research is forecasting that the global eVTOL Aircraft Market will record healthy growth during the time period 2020 and 2027 and will progress at a CAGR of 20%. 

Also, the study projects that the market would accomplish a worldwide valuation of $ 275 million by 2027 with continued opportunities in key enabling technologies, such as aviation-grade batteries, propulsion systems, and electric motors, eVTOL ground infrastructure, and composite materials.

The growing urban population is leading to increasing road traffic congestion in urban areas and is promoting market growth. For instance, according to the United Nations (UN) report, by 2050, about 70% to 80% of the global population is estimated to reside in cities. This has also led to an upsurge in the eVTOLs for air-taxi services. Moreover, air-taxis are intended to meet future demand for regional commutes ranging from 30 miles to 300 miles, thus driving the demand for eVTOLs. With the usage of eVTOLs in the air-taxi services form, aerial travel will be an affordable transport dimension over shorter places.

Along similar lines, the growing need to augment operational efficiency, and to decrease in human intervention for intercity and intracity transportation by means of eVTOLs, are positively influencing the electric Vertical Take-off and Landing (eVTOL) aircraft’s market growth.  There are several companies and municipal corporations currently working on eVTOL aircraft manufacturing for air mobility solutions,” remarks a study analyst.

Key players in the market such as Volocopter Gmbh, Joby Aviation, Lilium Gmbh, Ehang Holdings Ltd, Airbus SE, and Boeing Co., and others are trying to establish a foothold in regional and global markets. Their strategies majorly revolve around engaging partnerships with governments, technical service providers, infrastructure developers, and public associations. There is a huge level of product innovation, which has led to intense product competition amongst the market participants. Along similar lines, conventional growth strategies such as mergers, acquisitions, and expansions will continue to shape the competitive structure. 

On these lines: In 2020, Japan’s SkyDrive and German Volocopter were planning to commercialize eVTOL in Japan by 2023.

In the same year, Bell Textron declared that they are partnering with Japan Airlines and Sumitomo Corporation to determine the on-demand air mobility ecosystem growth in Japan via Bell’s Nexus 4EX eVTOL air taxi.

Most searched question

What means eVTOL?

How fast can eVTOL go?

Most searched queries

eVTOL companies

eVTOL drone

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Digi Tech

Digitally Yours

digitally yours

Written by Shivam Sharma on Digilah (Tech Thought Leadership)

In today’s time, technology is even in the deepest corners of each and every existing community of this world.

If I specifically speak about my own journey as an avid user of technology, I’ve been using technology ever since it came into popularity, but the density of use just multiplied by magnitudes when the pandemic hit.

Post-pandemic, things started bending towards creating content rather than just consuming it. Until the pandemic hit, I only used the technology towards a certain tangent and to a limit, which usually included digital classrooms, emails and just some YouTube videos. But, post-pandemic, the limit just became limitless with every dimension, everything just changed. 

Things like LinkedIn and Twitter came into my life and with that, creating content became a part of my life henceforth the digital journey became even more vivid and deep. You see, with the purge of this digital era, every single person on this planet has started building their own “digital personality” which generally comes with a cost, the cost of mental stability. Talking about myself, obviously, I am not the same person as I am on any social media platform, because it is just a part of my overall personality and not my only personality.

My journey has been very amazing because I have been witnessing the process of progress in the digital world ever since and it feels genuinely amazing to be a part of such a generation.

I mean with platforms like Google Meet, Zoom call or even Skype you can technically meet any human being in any corner of the world. With platforms like Notion you can basically create a second brain of yours with everything in and out of your brain and even your mind. 

With platforms like WhatsApp or messenger you can essentially talk to anybody without even meeting them.

With platforms like Slack and Wurker you can just make a virtual workspace altogether, just like your office.

With things like your own mobile phone or laptops you can just do whatever you want to and possibilities are just endless, literally, you may start tens of businesses just by an internet connection and a good laptop or workstation.

With things like Google Maps or any maps, you can just hop on to any place in the world in your choice of comfort!

 I, in my personal as well as my professional life, have been using such beautiful and radical pieces of technology and they have made my life much more efficient, all because of obvious reasons.

As a concluding note, I would just like to mention a cliche which is indeed the truth of the century, which is, “life wouldn’t have been fair without digitalisation”, also now that every digital element is it smartphones, laptops or even the internet is becoming so pocket-friendly with an amazing durability and quality, this saying just makes even more sense!

As you can probably see in the featured image, everything and anything which is visible is pretty much possible because of the digitalisation of major elements of life, be it communicating (telling and listening, not just hearing), expressing, sensing, feeling etc. 

Most searched question

What are the three types of digital technology?

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