Tag: #techthoughtleadership

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Edu Tech

Transforming Education through Tangible STEM Projects: The Story of Magicbit

education

Written by Migara Amithodhana on Digilah (Tech Thought Leadership).

Background

In the midst of Industry 4.0, technology has seamlessly integrated into every facet of our lives, reshaping our world at a rapid pace. Buzzwords like AI (Artificial Intelligence), IoT (Internet of Things), Cloud computing, AR (Augmented Reality), and VR (Virtual Reality) dominate conversations. 

The job landscape has undergone a tectonic shift, with roles that were unheard of in the early 2000s now in high demand.

This digital transformation has created an urgent need for “future-ready” skills in the upcoming workforce. Surprisingly, while technology takes center stage, the most sought-after skills for the future are not those associated with these cutting-edge technologies, but rather, skills such as innovation, critical thinking, and creativity. 

Developing technology innovation skills is paramount to preparing the next generation for an ever-evolving industry.

Problem & Solution

In today’s tech-dominated world, there’s a growing concern regarding the adverse impact of technology on children. Parents worldwide worry about issues like mobile phone addiction, excessive computer gaming, and technology dependency.

Numerous studies have illuminated the psychological issues stemming from technology overuse, with children aged 8-18 spending a staggering 6-9 hours a day on screens. This is where STEM education emerges as an innovative solution to enhance children’s innovation and creativity skills.

STEM, an acronym for Science, Technology, Engineering, and Mathematics, and STEAM when incorporating the Arts, is being adopted by educational systems in approximately 96 countries worldwide. STEM education introduces hands-on, experiential learning to teach these subjects effectively.

Combining STEM education with technology innovation is a focal point in many nations to nurture the future-ready skills of the next generation. Areas such as coding, robotics, AI, IoT, and electronics are being actively promoted among children.

Why Magicbit for STEM Innovations?

In 2019, against this backdrop, Magicbit was born. It was founded by Anuruddha Tennakoon, Migara Amithdhana, and Akalanka De Silva, three preprofessional engineers with over a decade of industry experience, who shared a passion for making technology innovation accessible to everyone.

Magicbit’s core mission is to create the next generation of problem solvers and change-makers.

Products and Services

Magicbit’s flagship product is the hexagonal-shaped Magicbit development board, which can be programmed to foster innovation in coding, robotics, IoT, and electronics. The product includes a hardware kit bundled with software and lessons, offering three main versions: Learner, Explorer, and Master.

Each kit differs in hardware features, with the Master kit said to have the most extensive range of activities and additional plug-and-play sensor modules compared to the Explorer kit.

Magicbit’s comprehensive lesson series, accessible via subscription, covers each of these areas with step-by-step guidance.

Unique Value Proposition

Magicbit products stand out with their plug-and-play modules and pre-loaded code, allowing users to see examples even before coding. This eliminates the need for soldering, wires, and breadboards, making innovation more accessible.

The feature-rich hardware provides versatility for various projects. Magicbit supports different coding options, from Scratch for young learners using block programming to Arduino and Python for beginners and seasoned innovators.

The platform even extends to the .NET Nano framework and magicblocks.io, a cloud-based IoT platform developed by the team. This versatility caters to learners of all levels and simplifies the teaching process for educational institutions.

Key Milestones

Magicbit made its debut as a crowdfunding project on Kickstarter, astonishingly getting funded within the first 4 hours and garnering a massive global response.

As of 2023, Magicbit boasts a user community spread across 40 countries worldwide, validating its universal appeal and functionality. 

The platform is also accredited by STEM.org in the USA as a certified STEM education product. In 2022, Magicbit was recognized as the best startup in Sri Lanka, earning a national award.

 

Next Steps

Education is continually evolving in tandem with technology, and Magicbit remains committed to integrating the best technologies into its innovation ecosystem. Plans are underway to integrate Artificial Intelligence (AI) into the platform.

The Magicbit team is also developing a Python-based robotics farm that can be remotely accessed from anywhere in the world, marking another stride toward accessibility and convenience.

Founder’s View and the Path Forward

As a founder, I am, driven by the desire to empower the next generation, not just as a social entrepreneur but also as a father of two. 

I believe in passing on the best knowledge to the next generation, addressing the accessibility gap that hampers technology adoption for a significant portion of the world’s population, including 1.3 billion children worldwide.

Given the pressing global issues of climate change, poverty, economic disparities, pollution, and energy crises, innovation is the key to survival while safeguarding the planet.

I believe that empowering future change-makers to find solutions to these real-world problems is crucial. This path, I envision, will lead to more effective solutions to achieve sustainability development goals (SDGs).

Hailing from a developing country like Sri Lanka and creating world-class products has been a challenging journey.

However, I firmly believe that this story can serve as an inspiration to all children and young entrepreneurs, demonstrating that we live in an era of limitless possibilities in our global village.

Innovation is the way forward, and the world needs smart farmers, doctors, lawyers, teachers, and more. It’s time for a paradigm shift in the traditional education system, embracing a modern, innovative approach.

Most searched questions

What is Magicbit?

How does Magicbit helps in transforming education?

Most searched queries

Magicbit

IoT (Internet of Things)

Robotics

AI

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HR Tech AI Tech

From Science Fiction to Talent Reality – How Tech, AI, and Cutting Edge Recruitment Collide

recruitment

Written by Dipansh Bhatt on Digilah (Tech Thought Leadership)

The advent of technology and artificial intelligence (AI) has revolutionized numerous industries, and recruitment is no exception.

 

With the help of advanced tools and algorithms, recruiters have found new ways to streamline their processes and identify the best-fit candidates efficiently.

However, as with any technological advancement, there are potential pitfalls to consider. 

In this thought leadership article, we will explore how tech and AI have made life easier for recruiters, while also discussing the precautions they need to take.

We’ll walkthrough the importance of Talent Intelligence (TI) and how it can shape the future of recruitment.

Streamlining Recruitment Processes:

Technology and AI have significantly enhanced the recruitment process, one are the days of manually sifting through stacks of resumes and conducting countless interviews.

AI-powered algorithms can now analyze large volumes of applicant data and shortlist candidates who possess the desired qualifications and skills.

Automated resume screening tools have emerged as a game-changer, allowing recruiters to filter applications based on specific keywords and qualifications.

This helps save valuable time and resources, allowing recruiters to focus on engaging with high-potential candidates. 

Additionally, AI-powered chatbots and virtual assistants have simplified candidate interactions by providing quick responses and handling basic queries, enhancing the overall candidate experience.

However, it is essential for recruiters to approach these advancements with caution as discussed below. Engagement remains just as important.

 

Potential Pitfalls and Precautions:

While technology and AI have undeniable benefits, there are potential risks that recruiters must be mindful of. One significant concern is the potential for algorithmic bias.

Some algorithms are trained using historical data, which may inadvertently incorporate biased hiring practices or prejudices. This can result in unfair outcomes, perpetuating existing inequalities.

Recruiters must be vigilant in reviewing and auditing the data used to train algorithms to prevent bias and ensure fair and inclusive hiring practices.

Another challenge is the loss of personal connection, undermining the human touch. While automation speeds up the process, it can also lead to a lack of human interaction, making candidates feel detached and unimportant.

Recruiters need to strike a balance by incorporating personalized communication and leveraging technology as a tool to enhance, not replace, human interaction.

Maintaining data privacy and security is yet another critical concern. With the vast amounts of personal and sensitive information being collected during the recruitment process, it is essential to implement robust data protection measures.

Recruiters must ensure compliance with relevant data protection regulations and invest in secure systems to safeguard applicant data.

Solutions and the Way Forward:

To address these potential pitfalls, recruiters should prioritize ethical AI practices. This involves regularly auditing algorithms for bias, fostering diversity within recruitment teams, and involving human oversight in decision-making processes.

Transparency is key, and candidates should be informed about the use of AI and the criteria it evaluates.

Recruiters should also invest in training and upskilling their teams to effectively utilize AI tools and strike the right balance between automation and human touch.

By combining the efficiency of AI with the empathetic skills of recruiters, a powerful synergy can be achieved, ultimately enhancing the candidate experience.

Boiled down to its core, recruitment is very similar to a sales function, selling the job to candidates and selling candidates to your hiring managers.

An example of something I’ve done myself to utilise AI in sales – when facing writer’s block or a lack of great idea, tools like ChatGPT or Copy.ai work well to help structure your engagement.

Not to say you should copy and paste these templates but rather use them as a skeleton for your own customized correspondence.

 We’ve seen a decrease in time taken to follow up and at the same time, a decrease in response times as well!

When utilized correctly, talent intelligence emerges as the way forward. It involves harnessing the power of data and AI to gain insights into candidate behaviour, preferences, and skillsets.

By leveraging talent intelligence, recruiters can make more informed decisions, tailor their recruitment strategies, and build stronger talent pipelines.

Technology and AI have undoubtedly made recruitment processes more efficient, enabling recruiters to focus on higher-value tasks. 

However, caution is necessary to mitigate potential pitfalls such as bias and loss of personal connection.

By prioritizing ethical practices and embracing talent intelligence, recruiters can leverage technology to create a more inclusive and effective recruitment landscape.

Solutions like Vita’s Talent Intelligence CRM do exactly this.

As a quick introduction, Vita’s TI helps reactivate past applicants for current hiring, identifying relevant talent from within your database and guiding engagement, within seconds. 

Not only does this streamline sourcing, reducing candidate acquisition costs, this can also be applied to screening active applicants!

Larger enterprises get hundreds of applicants per role and it’s a hassle narrowing this list down and sieving out irrelevant profiles.

Learn how to cross-reference candidates across positions as well to ensure candidates are matched to roles that suit them best, moving away from a candidate to job match but more of a candidate to company match! Get in touch to explore or check us out!

Most asked questions

Can AI be used to recruit humans?

What is an algorithm?

Most asked queries

Algorithm

ChatGPT

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Categories
AI Tech

Do you believe that AI will eventually replace humans altogether?

AI will eventually replace humans altogether????

Written by : Shweta (SOHAM) R on Digilah (Tech Thought Leadership)

Let’s try to understand the term first:

💡What Is Artificial Intelligence?

Artificial Intelligence is a new and exciting field that is quickly gaining popularity. It is a method of making a computer, a computer-controlled robot, or a software think intelligently like the human mind. AI is accomplished by studying the patterns of the human brain and by analyzing the cognitive process. 

It can be considered a tool to assist us to rise above our circumstances.

Before getting threatened and believing in speculations take a moment and register this, AI is a replica we have created to make our lives better.

It is made of code not cells!

Having said that, we must strive for creative sense because it’s just the beginning, we have only touched the surface of what Artificial Intelligence can accomplish. Our thinking capabilities and problem solving abilities are endless.

💡The four A.I. types are:

🧩Reactive Machines

🧩Limited Memory

🧩Theory of Mind(Exits only in theory)

🧩Self Aware(Exits only in theory)

We are currently well past the first type and actively perfecting the second. At the moment, the third and fourth types exist only in theory. 

Most of the recent or past developments are data driven. I am looking forward to the theory of mind and self care developments because their AI will have to deal with thoughts and emotions.

How on earth a machine is going to handle that?? 

According to Forbes AI is expected to see an annual growth rate of 37.3% from 2023 to 2030. AI continues to revolutionize various industries, with an expected annual growth rate of 37.3% between 2023 and 2030, as reported by Grand View Research. This rapid growth emphasizes the increasing impact of AI technologies in the coming years.

A quarter of companies are adopting AI because of labor shortages as labor shortages become a pressing concern, 25% of companies are turning to AI adoption to address this issue, according to an IBM report. AI helps businesses optimize operations and compensate for the lack of human resources.

Software engineers and data engineers are being recruited for AI support

As AI becomes more integrated into businesses, there is a growing demand for AI support roles. In 2022, 39% of businesses reported hiring software engineers, and 35% hired data engineers for AI-related positions, according to a McKinsey report.

97% of business owners believe ChatGPT will help their business

According to Forbes Advisor, a staggering 97% of business owners believe that ChatGPT will benefit their businesses. One in three businesses plan to use ChatGPT to create website content, while 44% aim to generate content in multiple languages. More than half believe AI will improve written content. 

Over half of respondents, 54%, believe that AI can improve written content, suggesting that AI-driven solutions such as ChatGPT have the potential to enhance text quality, creativity and efficiency in various content creation contexts.

💡What can we do to adapt the process?

In the emergence of AI technology, we may need to accept and reassess ourselves. We will need to be equipped skills-wise and knowledge-wise on how to handle and prosper in a world that is continuously changing and improving as days move on.

Conclusively, I will say it is important to get the hang of AI but again try to acquire a balance while you are turning into a robot with AI advancements to keep your natural stupidity alive to be creative. YES, AI is the present, but will it be the future?!

That’s a question mark for me, I believe quantum computing will take over.

Most asked questions

What are the pros and cons of AI?

 Can AI take over the world?

 

Most searched queries

Generative AI 

Machine learning

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HR Tech

Compliance – Simplifying it with Digital streamlined onboarding & enhanced customer experiences.

Written by : Aritz Zainal & Rashmi Upadhyay on Digilah (Tech Thought Leadership)

Imagine a world where compliance is effortless, and customer onboarding is seamless.

There is always a need for a trailblazing platform in regulatory E-KYC compliance, a ground-breaking software that revolutionizes the way businesses approach due diligence. A platform that ensures streamlined onboarding, simplifies compliance processes, and empowers organizations to navigate the evolving regulatory landscape with ease.

Key facts from a report by McKinsey:

    • Customers expect B2C-like experiences: Banks with top customer experience scores see 3% growth, 15% revenue increase, and -4% efficiency ratio advantage.

    • Poor data quality drives costs: Data-quality problems contribute up to 26% of operational costs due to non-standardized formats and incomplete data.

    • Increasing costs, decreasing budgets: US financial-crime compliance costs have risen by around 43%, while KYC-program budgets are projected to decrease by up to 25%.

Efficiency improvements in banks lead to significant benefits in risk effectiveness, customer experience, and productivity. A 20% increase in KYC-process automation results in improved quality-assurance scores, reduced customer outreaches, and increased case processing efficiency. Today, customers demand ease and efficiency. And we recognize this challenge and provide a simple solution through our platform.

At One Constellation, we make this vision a reality.

Effortless Client Onboarding with Digital KYC

Ensures streamlined client journeys, meeting KYC and regulatory requirements from initial onboarding to regular reviews. By leveraging One Constellation, businesses provide a seamless digital experience, enhancing customer satisfaction and trust.

Unlocking Efficiency through Compliance

Developed by skilled fund administration experts, One Constellation has earned the trust of over 700 clients, including prominent financial institutions, banks, auditors, and legal counsels. Our solution simplifies complex procedures by integrating existing data or accessing it through our API environment.

Comprehensive E-KYC Solution – Simplify Compliance Efforts

The solution offers an integrated range of features to meet E-KYC needs, accessible in one place:

    • Streamline Onboarding: Simplify customer onboarding for a seamless experience, reducing drop-off rates and enhancing satisfaction.

    • Centralize Compliance Tasks: Manage all compliance requirements in one place, simplifying global KYC due diligence and reporting.

    • Enhance Security with Transaction Monitoring: Swiftly detect suspicious activities, strengthening security against financial fraud and money laundering risks.

    • Validate Documents: Authenticate and validate customer documents using advanced technology, minimizing the risk of fraudulent identities and improving accuracy.

    • Mitigate Risks with Risk Assessment: Analyze customer data and assign risk scores based on predefined criteria to identify high-risk customers and effectively mitigate potential risks.

    • Streamline Reporting with Automated Reports: Generate regulatory compliance reports and customize them to streamline reporting processes.

    • Prioritize Data Security: Implement robust security measures to protect sensitive customer information and ensure compliance with regulations.

Continuous Updates for Ongoing Compliance

As the regulatory landscape continually evolves, staying up to date is crucial. We closely monitor regulatory changes and promptly incorporate updates into our E-KYC software, ensuring ongoing compliance for our clients.

Streamline Your Compliance Efforts

Our comprehensive E-KYC solutions simplify onboarding procedures, enhance customer experiences, and ensure compliance with regulatory standards. Leveraging our tailored E-KYC software, organizations unlock efficiency in their compliance efforts. Our user-friendly interface, integrated features, and customizable workflow solutions make compliance tasks more manageable.

Embrace the Future of Regulatory Compliance

The platform offers a one-stop E-KYC solution, empowering businesses to streamline compliance efforts, enhance customer satisfaction, and navigate the evolving regulatory landscape.

Contact us to learn more about how our tailored solutions can support your organization’s compliance journey.

Embracing the future of regulatory compliance means partnering with Digital KYC solutions.

Most asked questions

What is E-KYC?

Why is E-KYC used?

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Categories
Food Tech

Customizable Fat” – The missing ingredient in accelerating the shift to plant protein”

Written by : Satnam Singh and Rishika Batra on Digilah (Tech Thought Leadership)

The introduction of meat analogues in diet has been well prevalent since the 1960s mainly in the form of soy being the main substitute. However, since the past decade meat analogues have started to gain popularity and have become more mainstream. Past couple of years there has been a substantial increase in research and development in the alternative protein space. Taking into consideration climate change and decrease in lifespan of human beings, there has been an increase in awareness with respect to adopting diets which are healthier and more sustainable.

However, despite the potential benefits, consumer acceptance of these diets remains low, primarily due to the low sensory properties of meat analogues. Nevertheless, the development of meat analogue involves heavy reliance on artificial flavors to get a similar taste as that of traditional meat. Hence, making it difficult to get a clean label.

Using the right fat can improve the sensory properties of meat alternatives. The existing fats such as sunflower oil, canola oil and coconut oil have certain drawbacks. Sunflower oil and canola oil fail completely to provide animal fat like properties. Coconut oil remains one of the most commonly used fats. However, it has several setbacks such as low melting point, aftertaste, high saturated fat content and over-reliance on one type of plant oil with projections suggesting that 16% of the global supply chain may depend on it by 2030 (Good Food Institute).

Addressing these issues necessitates the development of innovative and eco-friendly alternatives for use in alternative meat products and beyond. It is also important to improve sensory characteristics like taste, texture, mouthfeel and appearance of plant based meat as compared to that of existing traditional meat.

To tackle this concern some of the recent developments in this sector include precision fermented fat and cultivated fat. Even though these approaches remain promising and have great potential with respect to producing fat with the composition similar to animal fat but there remain certain challenges such as high cost, scale up  and product recovery in today’s date.

Hence, there remains a gap in the market with respect to providing affordable, nutritious, tasty and sustainable alternative fat.

Fattastic Technologies, a Singapore-based company has developed an Oil Structuring Technology which has the potential to provide a better, healthier, and quality fat alternative. Their technology can turn any plant-based oil into a solid with animal-fat-like characteristics, without hydrogenation. The technology is not only cost effective but also scalable in the long run.

Fig 1: Fattastic Technology: Ability to convert plant based liquid oil to solid fat with animal fat like characteristics.

In addition, Fattastic Technologies can produce fat with customisable melting temperature and texture and can encapsulate both hydrophilic and lipophilic bioactive molecules, hence enhancing the flavor, aroma, and nutritional properties of the product. As a result, Fattastic Fat’s technology can enrich the flavor of alternative protein products, increasing their appeal to consumers and accelerating their adoption in the market.

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Most asked Questions

Does plant based meat taste exactly like traditional meat?

Is plant based meat high in protein?

 

Categories
Climate Tech Wellness/Beauty Tech

The Green Age of cosmetics

The Green Age of cosmetics

Written by Science Centre Singapore on Digilah (Tech Thought Leadership)
Illustrations by Lim Daphne

As consumers we have a responsibility to the climate while shopping for personal care items.

The infographic below can be used as a guide to look for what ingredient is climate friendly as we buy our cosmetics.

Text Description automatically generated with low confidence

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Science Centre Singapore

Categories
AI Tech

ChatGPT and Generative AI’s – A Digilah view

ChatGPT and Generative AI’s
ChatGPT and Generative AI’s

Written by Vidya Dhareshwar on Digilah (Tech Thought Leadership)

Chatgpt, Bard AI and all the generative AI seems to be the current flavour. There is an insurmountable buzz around and about it . 

Everyone has an opinion on its impact and the ways that it can change, how we and our future generations engage with and use tech in our daily lives.

Whilst there have been many concerns on its impact on search engines, students, jobs and livelihoods, the fact remains that this evolution has happened and is here to stay.

ChatGPT alone has been the fastest growing consumer internet app ever with over 100 million users two months after launch. This itself shows the vast potential of generative AI.

 Just as life evolves, so does technology and yet this revolutionary technology doesn’t take away from human intelligence instead it is trained to learn what humans mean when they ask a question. 

Many users are awed at its ability to provide human-quality responses, inspiring the feeling that it may eventually have the power to disrupt how humans interact with computers and change how information is retrieved.

In the context of Digilah, where we like to provide a digital platform for every tech enthusiast to learn and contribute their tech journey and thought leadership, we view chatGPT, Bard AI and all other generative AI’s as an enabler and an opportunity for many of our start up and tech founders to share their learnings.

Let’s talk about the tech startup market in South East Asia alone. As per a Forbes article, The digital and tech industries of this region have enjoyed an enormous boom over the last few years. 

According to Jungle Ventures, Southeast Asia’s technology startups had a combined valuation of $340 billion in 2020, and they anticipate this will triple by 2025.

This is a diverse but very strong prospective market with a focus in Vietnam, Thailand, Indonesia, Malaysia, Singapore and the Philippines.

This market is quite complicated. Many entrepreneurs are hindered by concerns over a difference in mentality and a lack of understanding of how to do business there. We @ Digilah look at this as a huge opportunity.

There is a need to get all of the learnings and journeys of these startups and founders so that this rich knowledge repertoire is available to all. 

Many of them would like to share their journeys and provide their insights but sometimes are busy learning and navigating the markets and business challenges and for some it might also mean a constraint in terms of resources and skills to share their journeys be it content creation or communication skills or just time.

We present the combined power of Human Experience with the generative AI’s in the form of articles published by us at Digilah. Our submission is to use the vast reach of the generative AI tools to start the journey.

What this tech will do is provide for a framework, a skeleton, a structure of an article , a startup founders journey as a start point. This can then be brought to life by adding the content  and context of experience, leadership, success, failures and insights by the tech founders.

These articles are extremely valuable and become a  rich database of insight and knowledge for all knowledge seekers today and for the future.

In short, in our view, ChatGPT, Bard AI AND Human Experience is the opportunity to build the knowledge here at Digilah, all at the click of a key.

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Categories
HR Tech

Embed clear PRINCIPLES

embed clear principles

Written by : Lori Figueiredo on Digilah (Tech Thought Leadership)

As we are shaping how we work AND LEARN together with our ecosystem of Stakeholders, a clear set of “rules of engagement” or team rules are needed. This is usually assumed that people are on the same page and not discussed. 

This may lead to miscommunication, disagreements and stress as there are likely to be different expectations and/or ways of operating.  

Being an agile team that is open to learn, adapt and improve as a daily habit, takes some emotional maturity and adaptability amongst all the team members.

Though a very simple practice or tool, which is to agree on how the team will work and learn together is a basic fundamental which will increase the chances of success as a group. 

This is especially true when we bring together a wide variety of Stakeholders from different backgrounds, professions, areas of expertise and functions.

Again, begin with the end in mind – take a moment to imagine NEW possibilities. Imagine creating a safe space that allows you and your various Stakeholders to deliver value to the organization, to each other and to the end customer.

You need to be conscious of your set of conscious AND unconscious assumptions about the possible challenges or areas of friction across the set of individuals in the team.  

Let’s explore this a bit more deeply. Our assumptions and thoughts determine our behaviours and results.  

We each have certain thinking habits which are patterns we keep repeating. These are the “anchors” which influence our view of the world and the way we interact in the world.  These patterns are called our mindset which is based on our past and present experiences (learning and conditioning). 

Thinking about our own thinking raises our level of self-awareness. This activity is called Metacognition.  

It is a powerful habit to develop. If we are not aware of our mental pictures, we can limit our own success. To help us become more aware, we need to take time out to become conscious of our assumptions and thinking patterns.  

A belief is a thought we keep thinking. We can have self-limiting beliefs which block us from progressing. We also have empowering beliefs which enable us to achieve great things and breakthroughs.  

To create safe spaces to imagine and create new possibilities while collaborating with others, required conscious positive thinking which will help you develop yourself, your ecosystem as well as improve your collective performance to achieve positive change.

Agreeing on the rules or principles will determine how effective you work and learn together in achieving a positive impact. You may also agree on the forums and the frequency you will use to meet and connect. 

Raise and discuss the possible obstacles you may have and ways you can minimize them – from the outset. Finally keep checking in to ensure you are adopting these rules as you go about your day or adapt them – if new ones are required. 

Examples of rules could be that “we will…be positive, be open to new ideas and to think out loud as a way to share and generate more ideas”.  

Below is one of the rules we have adopted in our Team…whatever we do we must deliver value and have a positive IMPACT.  Or if not possible, we would rather do nothing!

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Categories
Mar Tech

5 Brilliant Ways to Use Live Chat for Ecommerce Experience

5 Brilliant Ways to Use Live Chat for Ecommerce Experience

Written by : Shadz Loresco on Digilah (Tech Thought Leadership)

Consumers no longer see shopping as a mere transaction; it’s about providing an entertaining and engaging experience.

When you don’t win a customer’s trust, they go to a competitor or change their mind about making a purchase altogether.

What can you do to provide a great customer experience that generates loyal customers and maximizes revenue?

Humanizing the customer experience is one way to differentiate yourself from your competitors.

Instead of offering discounts that hurt sales, engage with customers, and provide a personalized experience to increase customer loyalty and drive repeat purchases.

While most e-commerce stores offer self-service options such as knowledge bases, FAQs, and perhaps an automated chatbot, many consumers prefer to speak with a real human being. For businesses, live chat is a low-cost alternative to expensive phone calls.

Here are five ways to use live chat to make your online shopping experience more personal.

 

    1. Be sure to make a good impression on your online visitors

Visitors’ first impressions of your e-commerce store are determined by many of its elements, including design, user experience, and product offerings. Others include how easy it is to get customer support and service when they need it, and the channels available.

 

    • Customize the look and feel of your live chat widget

    • Enable a friendly Smart Greeting that welcomes your visitor

    • Design your widget icon and chat box in a way that matches your brand image

    • Even better, embed an in-call video or image to introduce your brand

    • Localize your live chat; enable Smart Routing on your widget to automatically assign visitors to the most suitable staff based on device language or geographical location

 

    1. Give your customers the option to contact you at any time

Live chat support is a fast, efficient way to help customers.

Customers don’t have to wait for an email response or pay long-distance phone charges to get help; they can just chat with you directly!

You can also set up offline contact forms so that people can leave their contact details for immediate follow-up when staff are online.

 

    • Enable web calls from the live chat widget for consumers who prefer to speak with a staff rather than type in a message

    • Visitors can also access a directory of staff members to find the best person to answer their questions, such as exchanges & returns, shipping, or payments

 

    1. Create an emotional bond with shoppers

Inspire consumer trust by showing the human side of your staff. Live chat allows customers to interact with real people, rather than automated messages, bringing e-commerce one step closer to humanizing the customer experience.

For example, if your staff are into running, they can share their recommendations on running gear. Providing instant replies to customer inquiries can make customers feel valuable and important in addition to reducing customer churn by keeping your best customers and encouraging repeat sales.

 

    • Having a live chat widget that allows you to seamlessly switch between chat, video calls, and voice calls inside the same app is a winning feature that can help you stand out from the competition

Video: https://www.youtube.com/watch?v=mD2XIFwcYL8

 

    1. When you add value to a conversation, you make it more meaningful

As your customers progress through their purchase journey, you should be creating and sharing content to keep them engaged. The best way to do this is by creating content that is timely and relevant to the conversation your brand is having with its audience.

This could be a new product offering, promotion, or even a social media post showcasing your brand personality.

 

    • Add a web link to push visitors directly into a live chat session, or a web call with a staff who previously helped them

    • A great way to keep offline interactions going is with QR codes. Stick these on the backs of your products so that customers can easily access help if they need it

    • Print QR codes on your marketing materials so that leads can be generated from printed posters, leaflets, and brochures in addition to your e-commerce website

 

    1. Personalize the chat as often as you can

Customers expect to be treated as individuals, so try to tailor your responses based on the information you have about them. Great customer service means using the customer’s name in the conversation, whenever possible and appropriate.

This helps the customer feel like they’re speaking with a human person behind the brand rather than an automated bot.

 

    • Personalize conversations by asking for additional information through pre-chat forms

Get the most out of your e-commerce customer experience

When e-commerce stores are focused on generating leads and growing sales, it’s easy to lose sight of the personal touch. The simple truth is that people return to brands they know and trust to give the best buying experience. 

Live chat is the perfect antidote to this problem: Provide a human touch with your customers’ questions and concerns, and you’ll transform transactional experiences into memorable and pleasant ones.

Leverage the power of a unified CX and EX solution to create a truly connected, intuitive, and immersive experience. To learn more about CINNOX, request for a demo or sign up for a free trial.

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Mar Tech

Want a Thriving Business? Focus on Relationship Between CX and EX

Want a Thriving Business? Focus on Relationship Between CX and EX

Written by Gunalan R on Digilah (Tech Thought Leadership)

The world of customer experience (CX) and employee experience (EX) is a complex one. One of the main challenges that organizations face when trying to create a seamless customer experience is the fact that it’s not just about creating happy customers – it’s also about creating happy employees. 

The “experience economy” is a term coined by Joseph Pine and James Gilmore in their book, ‘The Experience Economy, Work is Theatre & Every Business a Stage’. They argue that the experience economy is a new economic paradigm where companies compete for consumers’ attention, not just their money. 

To compete in this new landscape, businesses must focus on creating experiences for their customers and employees.

The concept of ‘experience‘ has been around for a long time, but it’s only recently that we’ve seen organizations begin to realize just how important it is.

Linking customer experience (CX) and employee experience (EX) strategies can be a challenge, but there are a few best practices worth keeping in mind:

Identify Critical Interactions and Journeys With Your Customers

Combining customer journey mapping with customer experience (CX) strategy can help your business identify the pain points in your customers’ transitions through various stages of their relationship with your brand. 

Once you have a basic roadmap of the customer experience, it’s time to identify where most of your customers are experiencing friction. 

Think about how they interact with your business: 

  • What channels do they use? 
  • When do they need support? 
  • How long does it take for them to get a response from your company? 

The answers will help you determine where improvement is needed.

The same concept applies from an EX perspective. An EX journey map would include everything from how potential new hires learn about career opportunities with your firm to how they’re onboarded and set up for success as new employees, what kind of coaching they get as they progress within the company, and how they pass on their work to successors.

A Digital-First, Data-Driven Approach Is What Connects CX and EX

Companies need to help their employees get up to speed on the latest developments and changes in their field. A great customer experience happens when everyone on a team is knowledgeable about customers’ preferences, behaviours, and needs. 

When your team knows what the customers need, they can better serve them. 

The best way to do this is by providing your team with clear and accurate customer data that’s easily accessible from a single source. 

A customer-centric company puts customers at the centre of everything they do. That means making the customer experience a priority in all areas of the business, from sales and marketing to product development and customer service.

It also means collecting data from all touchpoints to get a clear picture of who your customers are and what they want—and using this information to inform decisions about products, services, pricing, promotion, and more.

Unify Communications – Humanize the Experience

85% of the time, a great employee experience will result in a great customer experience. 

To foster this, companies need to provide human-centered support. 

Customer service positions in the new age of remote work or a hybrid workplace can be isolating, leading to burnout and high turnover rates.

Companies must foster a sense of community and encourage employees to engage with one another through internal platforms.

  1. Equip your employee with the right tool

Start with a unified communications platform that brings all your chat, voice, email, and social channels together. This will make it easier for employees to find past conversations and work together on tutorials for new employees. 

Priority routing with relationship mapping technology can also be used to help achieve faster first-time resolutions.

  1. Encourage your employees to work together

Ensure your next-generation CX platform delivers a single view of the customer where employees can smoothly switch between external and internal conversations without having to toggle between different applications.

Look for capabilities like omnichannel integration, IVR, AI bots, smart routing, and live chat. Unify your teams so they can work faster and smarter.

Employee Experience and Digital Customer Experience: A New Way Forward

We’re used to thinking of customer experience as the sum of all interactions with an organization. But as we’ve discussed, there are many different touchpoints that make up an organization’s digital customer experience.

And for your employees to deliver on their mission, they need a great employee experience. The two are inseparable—and when they work together well, there is no limit to what you can accomplish.

A good EX program can help you increase CX, profitability, productivity, and employee retention.

Video: https://youtu.be/8vXu5f4wHnQ

Leverage the power of a unified CX and EX solution to create a truly connected, intuitive, and immersive experience. To learn more about CINNOX, request for a demo or sign up for a free trial.

Most searched question

What is a thriving business?

How are CX and ex related?

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Ways to Improve EX and CX 

Thriving Business ideas

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Smart Tech

5 Tips to Create Beautiful and Functional Designs

5 Tips to Create Beautiful and Functional Designs

Written by : Nathan Greenhut on Digilah (Tech Thought Leadership)

“Design is not just what it looks like and feels like. Design is how it works.” – Steve Jobs

Design is a crucial part of any product or service. By following these tips, you can create designs that are both beautiful and functional. Design is an important part of any product or service. It can make or break a company. That’s why it’s important to get it right.

There are three main aspects to consider when designing anything: form, fit and function. 

Form is the overall look and feel of the design. Fit is how well the design works within its intended purpose. Function is how well the design actually works.

Design is a crucial part of any product or service, but it can be difficult to get it right. By following these tips, you can create designs that are both beautiful and functional.


My top tips 5 for making beautiful and functional designs:

  1. Start with function
  2. Keep it simple
  3. Form and function must work together.
  4. Details matter
  5. Test, test, test

Start with function

Start by thinking about the function of the design. What does it need to do? How will it be used? Answering these questions will help you determine the form and fit of the design.

The form of the design should be based on its function. For example, a chair needs to be comfortable and support the sitter’s back, so its form should be functional and ergonomic. Similarly, a vase needs to be able to hold water without leaking, so it needs a sturdy, waterproof base.

The fit of the design is also important. A chair that is too small will be uncomfortable to sit in, and a vase that is too big will be difficult to carry. Make sure the form and fit of your design are appropriate for its intended purpose.

Once you have considered the form and fit of your design, you can start to think about its aesthetics. What colour will it be? What materials will it be made from? What texture will it have? Answering these questions will help you create a design that is both visually appealing and functional.

Keep it simple

The best designs are often the simplest ones. This is especially true when it comes to function. A complex design may look great, but if it’s not easy to use, it won’t be successful. Users should be able to intuitively understand how to use your product, without having to think too much about it.

This is why the best designs are often the simplest ones. A complex design may look great, but if it’s not easy to use, it won’t be successful. Users should be able to intuitively understand how to use your product, without having to think too much about it.

This doesn’t mean that all great designs are simple. Sometimes, a more complex design can be successful if it’s done well. But in general, the simpler the better.

When you’re designing something, always ask yourself if it’s the simplest solution possible. If it’s not, try to find a way to simplify it. This will help ensure that your design is successful.

Complexity for the sake of complexity is never a good idea. Keep it simple, and your designs will be more successful.

Form and function must work together

Make sure the form and function work together. Aesthetics are important, but they should never come at the expense of function. A beautiful design that doesn’t work is not a successful design. Likewise, a design that works but is ugly is also not successful. The two must work together in order for a design to be effective.

Form and function are equally important in design. 

In order for a design to be successful, it must strike a balance between form and function.

Details matter

Pay attention to detail. It’s the small details that can make or break a design. Don’t overlook them. Be consistent. Consistency is key in design.

Make sure your designs are consistent with your brand and with each other.

Be creative. Don’t be afraid to think outside the box. Be creative in your designs and in your approach to design. Be original. Originality is what sets you apart from the rest. Be original in your designs and in your approach to design.

Creativity and attention to detail are both important in design. 

It’s the small details that can make or break a design, so it’s important to pay attention to them. Be consistent in your designs, making sure they are consistent with your brand and with each other.

Be creative and think outside the box, but always be original. Stand out from the rest with your unique designs and approach to design.

Test, test, test

Always test your design before you release it to the public. Get feedback from users and make sure it’s user-friendly.

Creating a great user experience starts with a well-designed interface. If your interface is confusing or difficult to use, people will quickly get frustrated and give up. 

Always test your design before you release it to the public. Get feedback from users and make sure it’s user-friendly. Keep in mind that simplicity is often best when it comes to design. Too many bells and whistles can overwhelm users and make your interface hard to navigate.

Summary

A great design is just the beginning, though. Once people start using your product, you need to make sure they keep coming back. That’s where creating a great design comes in.

Every interaction someone has with your product should be positive and helpful. If you can make people’s lives easier, they’ll keep coming back for more.

Creating a great design is an ongoing process. You can never rest on your laurels – there’s always room for improvement. Keep listening to your users and making changes based on their feedback. With a little effort, you can make sure your product is always delightful to use.

Most searched question

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What makes a design functional?

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Law Tech Web 3.0 Tech

“Law and technology produce, together, a kind of regulation of creativity”

Law and technology produce, together, a kind of regulation of creativity

Lawrence Lessig

Written by : Sophie N. Ngouakang on Digilah (Tech Thought Leadership)

Sophie N. Ngouakang is the managing partner of Tchinsop Law Firm & founder of “Veritas Bitcoin”. My love for innovation has led me to combine interests in technology and law practicing in a tech-related area of law such as Blockchain which to me is very promising than other law specialties. (No offense to my law colleagues with different interests). That is what I decided to do and have been doing for quite some time.   

When it comes to law and technology, one could ask several questions among which – if laws will ultimately have to change to keep up with modern tech or tech will have to adapt to keep in line with the law, considering for instance that many terms and conditions on apps are agreed to by minors?

Minors agreeing to apps is another issue. Parents have an obligation to control what their minor children access. From time-to-time parents have gotten out of financial harm caused by their minor children spending money on apps, but it isn’t always a sure thing. There is a law about collecting information about children under the age of 13, but there isn’t much behind it since the children invariably check the boxes that say their parents have provided permission.

Laws constantly change to keep up with technology. Unfortunately, they often change too slowly. A good example of that would be the failure of the many governments to enact meaningful reforms related to privacy as technology has become more invasive. Habitually, in the law, we adjust the language of things we write or our approaches to conflict resolutions based on changes in technology. 

However, sometimes the law does not address underlying problems and without amendments to existing laws or new laws it is difficult to resolve problems, both criminal, commercial, and civil, within the legal system.

Technology is only as good as the purpose for which we use and not necessarily for which it was intended. It’s essential to state that technology therefore, can’t be considered as a neutral tool since it all depends on how it is used.

Humans abuse tools more often than the intended designer would prefer. Like screwdrivers being used as murder weapons, the technology is not neutral because human operators are not neutral.

The most spoken about technology in recent times seems to be the Blockchain technology.

Blockchain is a decentralized, peer to peer, immutable storage network which is censor free and regulator free because of the absence of one single controlling entity.

Every transaction that is written is voted upon by a majority of nodes and changing something which was written before in the chain is computationally very difficult.   

When blockchain matures to the point of being “the law”, the difference will be that “what happened when” will not take up as large a part of court hearings as today. Also, many disputes will not ever reach court because of more automatic settlements occurring before, as contracts automatically settle when parameters are breached.

You will probably see many systems of law competing for adherents, they will all have to somehow interface with the legacy system until the legacy system either innovates to compete or is abandoned in favor of better regimes.

Criminal, corporate and civil law firms will need to develop an understanding of how cryptocurrencies can be used to facilitate transfers of value worldwide, which will inevitably creep into cases of all kinds as it becomes clear that currencies like bitcoin are here to stay.

As it becomes established case law, there will also be increasing numbers of things where the incorporation of information into a blockchain becomes proof that the information existed or that something happened at that point in time.

Some countries have been much better about dealing with this technology than others as far as amending laws and/or passing new ones are concerned. El Salvador for example being the first country to legalize bitcoin as legal tender. 

I think joining the tech-space with a legal background is always a plus and the inputs one can bring are countless. The first contribution that one can do is for “Smart Contracts”. 

Smart Contracts are executable code that get executed upon the activation of an event in a contract.

I always encourage persons with an interest in law and technology to get an understanding of “Smart contracts” as I see a great demand for people in the near future. We will always rely on human cooperation to uphold the law.

As an illustration, if a person defaulted continuously on his rent payment for 3 months, a smart contract has the power to remotely lock the appartement.

Taking the comparison in the real-world contracts, the Terms & Conditions for a lease agreement would have been drafted by the Attorney of the landlord that exists on paper. In case of default in the payment of rents, although the clause gets invoked, the landlord would still have to serve the tenant a notice to quit, before confiscating the keys to the appartement.

With a “Smart Contract”, it is automated. Indeed, technology and law together produce a kind of creative regulation unprecedented in history, as Lawrence pointed out.

In the end, laws change over time. We see that constantly. For example, we didn’t always have cars. Then we didn’t have cars that went very fast. Now look at all the laws related to building, owning, and operating cars. 

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What is law technology today?

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Web 3.0 Tech

Use of Cryptocurrencies : sites to avoid

Use of Cryptocurrencies : sites to avoid

Written by : joel nzoda  on Digilah (Tech Thought Leadership)

To compose this list of 8154 scams exploiting the reputation of Bitcoin and cryptocurrencies , I have crossed several sources, in particular the testimonials of our readers and the lists of the  HYPERLINK “https://www.amf-france.org/Epargne-Info-Service/Proteger-son-epargne/Listes-noires”AMF , CryptoFR , the House of Bitcoin , buy1bitcoin.fr , warning-trading.com , adcfrance.fr , cryptoscambuster , scambitcoin.com , investment-scam.com and badbitcoin.org  HYPERLINK “https://badbitcoin.org/thebadlist/index.php”.

The list obtained by this merger is not exhaustive and may contain errors. If you would like to help me improve it by adding new sites or by alerting me to an abusive report, do not hesitate to contact me and/or leave your comments at the bottom of this article.

Below are both pyramid schemes, fake “bitcoin faucets” and a large number of scams related to investing in cryptocurrencies (fake exchanges, fake brokers) or “ mining ”.

Although it is obvious that some projects listed (for example) on Coinmarketcap are, to a greater or lesser degree, scams, I have chosen not to include cryptocurrencies in this list.

On the same subject, see also the thread devoted to fake exchange platforms on cryptoFR , the “ Scam Accusations ” section of the Bitcointalk forum and our advice for buying  HYPERLINK “https://bitcoin.fr/comment-acheter-des-bitcoins-sans-se-faire-escroquer/”bitcoins  HYPERLINK “https://bitcoin.fr/comment-acheter-des-bitcoins-sans-se-faire-escroquer/”without being scammed .

To search click cmd+F (on mac), or ctrl+F (on Windows) then type the name of the website in the search field.

  • 01crypto.com – 01crypto.net – 07ct.com – 0on.info – 0xbitcoincash.io

  • 1-9-90.com – 1-hash.com – 10×11.biz – 100-3x.com – 100-btc.com – 1000000satoshi.weebly.com – 1000eclats.c

Find out more / Bitcoin / cryptocurrencies : sites to avoid – bitcoin.fr

Most searched question

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What is bitcoin and how does it work?

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Web 3.0 Tech

How to buy cryptocurrencies?

How to buy cryptocurrencies?

Written by : Joel nzoda on  Digilah (Tech Thought Leadership)

You can buy via:

– stock exchanges that automate the market and maintain accounts in euros for their clients.

In France, they must be backed by an institution with a payment service provider license (credit institution, electronic money institution or payment institution) issued by the ACPR.


– over-the-counter platforms that connect buyers and sellers. To limit thefts and scams, these platforms sequester the bitcoins exchanged and offer a system for evaluating players. 


– DEXs (Decentralized Exchanges), over-the-counter platforms that replace the trusted third party with a smart contract.


– brokers who act as intermediaries between stock exchanges and buyers. 


– exchange counters: Brokers who sell bitcoins in a given physical space, often with support for novice customers.

The exchange fees are given here for information only from the information displayed by the exchanges and most often based on a bank transfer.

Afficher l’image source


Please note:
– The fees only concern buyers and can be very different for sellers; – on the same platform, the overall cost can vary considerably depending on the volume traded, the trading mode (maker / taker ) and above all the means of payment , bank transfer being preferred for a lower cost. 


– there may be hidden charges such as withdrawal fees; – the reference price may vary from broker to broker.

Liquidity: For the largest exchanges I have added an indication (ranging from + to +++) on liquidity, this is an indication to take into consideration if you wish to trade large volumes at the best price.

 Learn more: Buy bitcoins – bitcoin.fr

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What is bitcoin and how does it work?

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HR Tech

Strengthening EM/PM partnership is the key to success in a software shop

Strengthening EM/PM partnership is the key to success in a software shop

Written by : Shyvee Shi on Digilah (Tech Thought Leadership)

📍 What does a PM (Product Manager) do?


PMs articulate the WHY through strategy, define the WHAT through prioritization, and play a supporting role for the HOW. 

📍 What does an EM (Engineering Manager) do?


EMs work with their teams to figure out HOW the product should be built (e.g., tech stack, frameworks, and architecture, etc.), WHO builds it and WHEN it will ship.

🔑 What are the expectations of an EM in a Tech organisation?

▪️ Active involvement in product brainstorming
▪️ Highlight technical complexity of a solution
▪️ Drive technical execution and decisions
▪️ Empathy for user and business needs
▪️ Manage sprint planning + retro
▪️ Embrace big picture thinking
▪️ Assume positive intent 

In a software shop, many roles cross paths on a daily basis but not more than the Engineering Manager (EM)’s and the Product Manager (PM)’s path.

🤝 This partnership is the one that not only ensures successful delivery of software but also things like motivation, transparency, alignment, prioritization, innovation and everything in between.

Starting from exploring the importance of this partnership, to setting the right expectations and sharing best practices. 


Here are five tips to strengthen the partnership: 👇

1 Build a relationship


This is one of the most critical relationships you will ever have at work. And just like any other relationship, you get what you give. Do not leave it up to chance. Get to know each other, understand each other’s goals, priorities, communication preferences, working style, etc. Schedule regular sync-up meetings and invest the time to deepen the relationship. 

2 Get on the same page


Make sure you represent a united front and be the cheerleaders for the team. There is nothing worse than a conflicting set of priorities for a team and ensuring that doesn’t happen starts with you two.


3 Assume Positive Intent (API)


The heading says it all. It’s busy, there is a lot going on at all times. There are many communication channels and oftentimes you end up doing or saying something that the other person doesn’t agree with. It’s okay. Assume positive intent. Reach out, verify, and reassure the trust.

4 Communicate early and frequently

This one cannot be emphasized enough. There should be a direct line of communication between the EM and the PM. Share even if you think it’s something trivial. Share your concerns, ideas, progress, feedback, and any other developing stories necessary. 

5 Shorten the feedback loop

 

🤝 The HOW part is a collaboration as both sides need input from each other to choose the optimal solution.

Most searched question

Why is PM software important to your business?

What are the benefits of using project management software?

What are the key responsibilities of a project manager?

Most searched queries

Maintaining software is important

How to collaborate effectively

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