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Web 3.0 Tech Med/Health Tech

Thoughts On How India Can Leapfrog In Web3 

 

Written by : Ajit Padmanabh on Digilah (Tech Thought Leadership)

Introduction

For an entrepreneur and a technologist like myself, the potential of Web3 bringing in a Hardware manufacturing and R&D revolution in India, feels like music to the ears. India has long been viewed as a cheaper alternative for software services, an industry largely responsible for creating millionaires and scores of ambitious tech entrepreneurs.

Now, with the Hitech Manufacturing facilities being set up in various states, including Mysore and Bangalore, it’s time the world takes notice of India for their high-end hardware needs.

India – The Potential

India is the fastest-growing trillion-dollar economy in the world and the fifth-largest overall, with a nominal GDP of $2.94 trillion. India became the fifth-largest economy in 2019, overtaking the United Kingdom and France.

India is expected to overtake Germany to become fourth-largest economy in 2026 and Japan to become third largest in 2034, according to a recent report by the UK-based Center for Economics and Business Research (CEBR).

The Indian Software services industry contributes 8% to the overall GDP currently (from 1.2% in 1998), and is among its largest contributors. 

India is blessed with a demographic dividend – 60% of the 1.3Bn population being under 35 years of age. Compared to other Asian giants like China and Japan, India is in an extremely favorable position to chart out a growth trajectory for the 21st century, especially in tech sectors like Hitech Manufacturing, Semiconductors, Device Hardware etc.India has been striving to attract foreign investment across sectors and is steadily climbing up the ladder as far as ease of doing business is concerned, worldwide. 

India is also the second largest mobile phone market in the world, next only to China. 

The government is taking steps to boost local manufacturing through initiatives such as the Production Linked Incentive (PLI) scheme for large-scale electronics manufacturing, Scheme for Promotion of Manufacturing of Electronic Components and Semiconductors (SPECS), and the scheme for modified Electronics Manufacturing Clusters (EMC 2.0). Recently, the announcement of India’s first semiconductor plant to be setup in Mysore at a cost of ₹22,900 crore ($3 billion), has ushered-in a new wave of focus on hardware across the nation. 

The semiconductor plant is expected to generate 1,500 high-tech and high-caliber jobs, and about 10,000 ancillary jobs, according to K.S. Sudheer, General Manager, Karnataka Digital Economy Mission (KDEM), Mysore Cluster. 

Opportunities in Hardware Development with Web3

As far as systems’ topology for Web3 is concerned, the visualization landscape is driven by VR/AR. For decades, VR has seemed like a futuristic dream that is just around the corner, but never reaches its full potential. 

This time, however, might really be different. Recent advances in the power of VR hardware, notably the headsets and processors used to produce realistic VR experiences, suggest that VR is finally powerful enough and cheap enough to go mainstream.1 It, however, remains clunky and heavy leading to a cognitive loss of immersion for the user. 

To add to it, multi-sensory experiences demand peripheral wearables like Haptic Gloves and suits, among others, further depleting the embodied cognition necessary for Web3 immersive experiences. In fact, one of the reasons for VR not being adopted mainstream is the weight and discomfort with the present HMDs (Head-Mounted Devices).

R&D Opportunities with Head-Mounted Devices

This is a great opportunity for India to shine with indigenous R&D that could not only look to reduce the size and increase the comfort of these HMDs but also price them so as to disrupt the global market. 

In terms of XR devices, a beginning has been made with JioGlass (Tesseract) and AjnaLens but complete indigenous technology across the supply-chain is still undeveloped. Some of the areas for R&D include assessment of the underlying optics technology in HMDs. For example, a technique called polarization-based optical folding is a way to design lenses so light bounces in the right way to the human eye so on-screen images are displayed properly—but the light doesn’t need to physically travel as far as it does in traditional optics. That makes the space needed for VR optics smaller. 

The other technique under consideration is holographic optics, an optics technology that “bends light like a lens but looks like a thin, transparent sticker”. Holographic optics replace glass or plastic lenses, making the resulting VR headset much lighter. In fact, these advances could make the VR headsets of tomorrow, with proposed designs less than 10mm in thickness. Meta is at the forefront of this research with large investments.2

Clearly, the stakes are high and so is the investment. It’s definitely a bus India cannot afford to miss. Timely interventions have already been initiated by the Govt.

Our innovative minds need to be brought together from multiple domains like Physics, Material Sciences, Nanotechnology, Neurosciences etc. across research institutes like IITs, IISc to help crack the pilot-prototype-fabrication-commercialization cycle. 

R&D Opportunities with Multi-sensory Peripheral Devices

Today, research into multi-sensory experiences yields peripheral devices for each sensory experience – Gloves and Suits for Haptics (touch), scent-based devices (smell) and gustatory (taste) devices

A person who wants to be immersed in the virtual world should have no cognition of the real world. In this case, however, the user is well aware of these devices clinging to him, thanks to their weight and design, thereby hampering the experience and the power of Web3, for the user.

The opportunity, therefore, is to look at an integrated multi-sensory device as well as BCI (Brain-Computer Interface) capabilities that can be leveraged to create a seamless, immersive experience for the user. It is noteworthy to mention that initial steps in this regard have been undertaken at various IITs, especially IIT Chennai (Haptics), IIT Jodhpur (Sensory Devices) and IIT Bhubaneswar. 

A Defense-Academia-Industry collaborative setup would help accelerate targeted research into design and usage of such devices. 

This has huge potential for India in terms of IP ownership, Manufacturing and Commercialization, on a global scale. The aesthetics and function of these devices are equally important. These devices should be disruptive and act as lifestyle products which could yield greater market access globally.

Conclusion

Some of you reading this article may have your own ideas/concepts. The need of the hour is to institutionalize hardware R&D for Web3 and execute it on mission-mode much like what India did with institutions like ISRO and BARC.

It’s time for the world to take note of India as a viable and necessary market and destination for hardware launches and cutting-edge research & development in hardware manufacturing and testing. India needs to set itself up and be laser-focused on the path of R&D, Aesthetics and Commercialization of indigenous hardware for Web3, to realize that leapfrog moment.

References

  1. https://cacm.acm.org/magazines/2021/2/250071-the-state-of-virtual-reality-hardware/fulltext
  2. https://cacm.acm.org/magazines/2021/2/250071-the-state-of-virtual-reality-hardware/fulltext 

 

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Med/Health Tech

The Story of Love and Faith, Touching Lives with Tech where it Matters

Written by : Arunoday Singh on Digilah (Tech Thought Leadership)

“We used to travel several kilometres for basic medical facilities, and many times lost precious time at work and our wages but this medical Van which comes to our village now has proved to be a boon,” says Damyanti Devi as she deftly embroiders beautiful patterns on a shawl she is working on at the cottage industry she works.

“My husband had undiagnosed diabetes which was posing many health issues for him making him miss work, making it difficult for us to make ends meet”, adds Veena who works at the same place, “The doctors who talks through the ‘Television’ at the van in consultation with Para-medical staff on the van which reports the vitals to the doctor and explains the medicine & treatment to the patients, not only diagnosed it but have also treated it effectively and now he is leading a normal life and goes to work regularly”.

This is a heart whelming story of many in these rural areas of Jammu and Kashmir. Set in the interiors of the region, the villagers had to travel long distances to avail themselves of medical care. But the mobile medical Van by O-health, fully equipped with telemedicine facilities has changed the lives of people in these remote villages.

Changing Lives and Landscapes

Srinath, a construction worker who hails from Bihar, is working in the Kathua district of J&K, beams at us when we asked him about what he thinks about the facility. He has just finished his teleconsultation with a specialist in Delhi. He says he was suffering from fatigue and restlessness for many months but after this ‘Doctor Wali Van’ (Van with Doctor) started coming, his BP was diagnosed, and he is now well with regular medication and checkups. He says that with this Van people can avail affordable health care almost at their doorstep.

The telemedicine service provides the facility of Tele-Consultation with India’s Top qualified doctors and specialists who provide evidence-based care and boasts of having done over 8000 consultations till date. The state-of-the-art telemedicine facility by O-health has the facility to conduct clinical tests and supply medicines to people who are living in remote areas.

The Man Behind the Mission

Visioned and conceptualised by Arunoday Singh, a Biomedical Engineer with an MBA and MSc in Health Economics from the London School of Economics, O-Health is born out of Arunoday’s vision to bring accessible and affordable quality healthcare to rural India and take the best of medical facilities to the patients at the farthest of villages, in J&K, some of which are merely 01 km from Indo-Pak border, with Pak army posts clearly visible from camp sites.

Arunoday Singh has strived to serve the rural population of the country in a way that could bring a major positive change in their lives. Thus, in the process of striving to provide universal access to primary healthcare, he came up with the idea of this telemedicine Van, equipped with the best of diagnostic, pharma and speciality care which has now fast become the ‘Saviour’ for the rural population in these remote villages of the region.

“There is no denying that, unlike in olden times, there is much better road connectivity to rural areas these days but still these places continue to face the paucity and lack of good medical facilities and doctors at par with towns and cities. Most doctors wish to set up their practices in bigger towns and cities after having dedicated many years of their lives studying, but many of them also wish to serve the marginalized section of the society in some way” Arunoday said. “With the fast improving internet connectivity in the villages, digital healthcare can really make a powerful change in the healthcare landscape of rural India”, he added. 

This telemedicine facility on wheels allows O-Health access to the patients in the far-flung rural areas, without having to compromise their careers.

 “The main motive of the project is to extend healthcare facilities to the needy at their doorstep,” says the staff we met in the van, which is like a mini-hospital on wheels with all the facilities of a good clinic put together comprehensively.

The Challenge and the Solution

Rural patients are seen to be somewhat averse to new technologies, especially in healthcare, due to some of the reasons – paucity of awareness and knowledge about the technology, lack of trust on the individuals running the services and inefficient ways of care delivery leading to ineffective treatment outcomes. “It is critical to send an accurate patient parameter feedback to the remote doctor for a correct diagnosis, otherwise the treatment remains incomplete and hence, leaves the patient ill. We use high fidelity digital health devices like digital stethoscope, digital otoscope, digital derma-scope, etc to capture the parameters and images, to be shared with the specialist for accurate diagnosis leading to an effective treatment. When patients start feeling better after consultation, their level of trust on the technology shoots up”, said Arunoday.

Wheels of Change

Soon, O-Health also aims to setup a larger mobile van to cater to other remote areas with even more health services as well as plans to pilot a static clinic to position itself as a permanent care giver in the region. The service is fast becoming popular as lack of access to affordable and quality medical care is a huge challenge in rural India. This innovative Medicine Facility provides people of remote regions with easy access to quality health services and has worked towards improving the general health of the population in the area as patients can now avail regular diagnostic check-ups. It has also changed their perspective towards their health and well being, making them aware of the value of timely action and lifestyle changes when it comes to their health.

Committed to bringing a change where it matters, in the area of rural health, the wheels of O-Health move ahead with a conviction to bring a change in the area of the health sector in rural Jammu and Kashmir and there is no stopping them!

The landscape of the region seemed buoyant with health and hope when we visited it and people brimmed with a promise of newer, healthier horizons!

Currently, the service is completely free as it has been fully funded by a Public Sector Enterprise. We have examined over 8000 patients for free till date.

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Insur Tech

Malaysia Insurtech Ecosystem

Written by Christopher Khoo Teng Soo on Digilah (Tech Thought Leadership)

With the growth of digitalization and enhance usage of fintech in our daily life, such instances also involved the introduction of digital insurance technology (insurtech). The insurance ecosystem in Malaysia has always been dominated and overshadowed by agency model and local agent-centric insurance landscape. As such, such consequence contributed to the lacked in innovation and modernisation but nevertheless, the insurance industry is shifting rapidly, with 2021 and 2022 witnessing some of the biggest shifts in recent years accelerated by the ongoing Covid-19 pandemic.

As it is overshadowed by agency model and local agent-centric, sales and marketing are therefore overseen by each individual agency while underwriting and claims processing are managed by insurance company themselves where such practices are highly inefficient and bound to be replaced by A.I, big data, and machine learning technology. In time to come, insurance premiums could be appraised based on big data and predictive analytics while sales and marketing are bound to be replaced by interactive aggregators platforms. As the present Covid-19 impacts daily activities, physical distancing and other quarantine measures have altered activities previously considered critical to have in person to digital and remote channels which affect insurance distribution.

As the world circumnavigated the pandemic, particularly in health and safety, more people are questioning about life and health insurance protection while demanding better personalized digital solutions. The digitalisation trend that has been progressively expanding ground in the centuries-old insurance industry also triggered incumbent insurers to work more closely with insurance technology (insurtech) start-ups.

Malaysia insurtech ecosystem focuses on underwriting, predictive analytics, insurance carriers and peer-to-peer which provides great opportunity for start-up to venture into the ecosystem and the government had made efforts to push innovative bounds within the fintech industry with the introduction of various digital initiative.

Additional difficulty which arises include the slow and lagging rate of technology adoption and implementation in the insurance processing and management steps. The soaring cost associated with insurance policy concurrently contributed to the arising difficulties as Malaysia total population comprises majority bottom 40 (B40) group and middle 40 (M40).

Source: Life Insurance Association of Malaysia, 2022

Insurance company in Malaysia are expected take measures to deal with impacts of Covid-19 shifting employees to remote setup and developing online customer service channels. Currently, insurers are focused on the next set of challenges, including how to reconceptualize distribution in a more remote world while technology, in the form of automation and personalisation, subjugated the insurance landscape, encouraging insurtech players to further diversify their products and services, and compelling incumbent insurance companies to adapt to technological advancements.

These companies in Malaysia were persuaded and encourage to work with insurtech companies as there were clear prospects to drive collaborations as well as more revenue channels. This has inadvertently and unintentionally created up more opportunities for insurtech players to collaborate simultaneously to ­co-create and develop products.

Digitalisation and personalization the way forward

In the current digital age environment, insurance companies in Malaysia are seeing a consumer shift towards easy-to-use and convenient interactive digital platforms which is further accelerated by the pandemic that forces companies in adapting such measure. Concurrently, with the rise of personalization and customization, policy holders in Malaysia are expecting companies to offer various needs and demands.  

Digitalisation enables the removal of obstacles of time and space, spurred by the pandemic and doing so helps increases higher engagement. Which in turn increase convenient and efficient that makes the process seamless and secure. Instantaneously, introduction of new services such as telemedicine services, Pay-per-use, and bite-sized insurance (microinsurance)

Source: Digital News Asia, 2022

Due to lower cost in infrastructure and cloud implementation in Malaysia, connecting to the cloud-based external ecosystem becomes simpler guided by artificial intelligence (AI) and the Internet of Things (IoT), highly customizable and personalized solution can be tailor suit to individual policy holder.

Moving forward, Malaysia’s insurtech ecosystem could be foster to greater heights based on the improvement of digital banking services for the underserved, better emphasis on financial inclusivity for the B40 community, more cloud-based solutions, improved collaboration between insurtech and incumbents and progress of digital insurance licenses

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Digi Tech

I’m Linda

Written by Linda Wells on Digilah (Tech Thought Leadership)

I am not a tech geek. I am not an academic professor at your local university. I’m just me! and all I want to do is show people what they are eating/drink/consuming and the harm it does and nudge them to pivot to healthy food and drinks, plus increasing their physical activity.

Before the global pandemic happened, I had a small business that did just that – face to face workshops and speaking gigs at conferences, workshops and meetings – all within a few kilometres of where I lived (well, maybe up to 500kms).

Now … My clients are global, some of them 16,500kms away. Why? Because of technology and the digital revolution, we are currently in.

Whilst I ran live workshops on my topic of healthy food, drinks and exercise and I always dreamed of creating online content, making some online courses on a digital platform. The truth is, I didn’t think I was smart enough to do that!!

I am smart in my thought leadership sector (for example I know what artificial numbers 950 and 951 mean and what harm they do to our body … check the closest drink you have on your desk while reading this and see if it includes those), but tech guru: NO. I know how to achieve the goal of 10,000 steps a day, but how to understand the digital world: NO.

When the pandemic hit, I had just moved to another State with no friends, no business contacts, not a member of any business forums or groups and had no work opportunities at all. So, guess what I did?

I decided to put my content online. I searched digital platforms, chose a few to test and ended up subscribing to Thinkific and put my courses online. I made video content. I learnt how to edit the content, how to add to YouTube, how to create the captions etc. I created resources and pdfs for students to download as well.

I used to use all the MS(Microsoft) things, MS Word, MS PowerPoint, MS Excel and had used these for many, many years (I’m not telling you how many as I don’t want to disclosure how old I actually am – haha).

Now I use Google Drive, Google Docs, I use Zoom (doesn’t everyone), I use MS Teams, I create content in Canva, I’ve do email video messages via Loom, I use Mailchimp for my newsletters – I have learnt so much from my digital and technology journey since 2020 – all the while teaching people how to understand what is in discretionary, ultra-processed food and drinks.

I’m Linda from e-RAW.

e-RAW is a digital learning company that helps people transform their lives from consuming ultra-processed food/drinks and risks to their health to the best version of themselves they have ever been. Bonus: they get to pass it on to their family and friends – at home and in the workplace.

In fact, the word ‘discretionary’ wasn’t in my narrative, until I asked a group of smarter people than me on an online Retail Food Environment course from Monash University with me, what word I should use instead of ‘crap food’ to be a little bit kinder. This was on a digital Zoom weekly course roundup and guest speaker gig. So, I learned from my fellow students the word ‘discretionary’ on a tech video helping us with our online course we were studying from our home offices or workplace offices. See how important tech has been, even when it is just in the background!

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Digi Tech Fin Tech Med/Health Tech

HOW INDIA IS GETTING DIGITALLY LITERATE

Written by Rishikesh Patankar, Ph.D. on Digilah (Tech Thought Leadership)

The need for digital literacy in a country as populous and diverse as India is critical. The gap between limited availability of resources as against vast requirement could be addressed by use of technology. Technology can provide effective ways to scale up solutions and bridge the gaps. The technology and connectivity together can make a huge difference to the socio-economic levels of a community, and ultimately, the country, true progress comes from inclusive growth.

The Government of India has launched ‘Digital India’A programme to transform India into digitally empowered society and a knowledge economy. The Digital India programme envisages to ensure that Government services are available to citizens electronically. Under the ‘e-Kranti – Electronic Delivery of Services’, one of the initiatives includes ‘Technology for Education – e-Education’ under which ‘Universal Digital Literacy’ at the National level is envisaged.

I would like to share the experience gained in implementation of a successful Digital Literacy programme across India, led by CSC.

THE NEED FOR DIGITAL LITEREACY IN INDIA

The technology and connectivity could be utilized effectively for delivery of education, healthcare, citizen services, financial services etc. The true potential for these aspects can only be realized if all the citizens are made digitally literate.

The key is to have sustained efforts by harnessing collective energies, strengthening partnerships and leveraging them to pull down the divisive digital wall.

Digital literacy is therefore a key component of the Government’s vision of building an empowered society as envisaged under “Digital India initiative”. Spinoff effects of digital literacy especially in the context of rural India would address a number of socio-economic issues.

  • Rural population can gain immensely from the ‘Digital Literacy’.
  • ‘Digital Literacy’ would bring the benefits of ICT to daily lives of rural population in the major thrust areas of Healthcare, Livelihood generation and Education.
DIGITAL LITERACY GAP

As per Census of India 2011, 68.84 % (883 Mn) of population resides in rural India. The number of rural households is 168 million. 5.2% of these rural households possess a computer.

Computer Literacy (who can operate a computer) by age group in rural India:

14-29 years – 18%

30-45 years – 4%

46-60 years – 1%

In addition, a significant number of these households don’t have computer access and are likely to be digitally illiterate.

IMPLEMENTATION OF DIGITAL LITERACY

The implementation of the PMGDISHA Scheme is being carried out by the CSC e-Governance Services India Ltd. (CSC-SPV) which acts as the Programme Management Unit (PMU). More than 250,000 Training Centres have been empaneled under PMGDISHA to provide enrollment/training to the candidates. The Training Centres are spread across the country and are participating in achieving the goal of making India digitally literate.

In the years 2014 to 2016, two Schemes entitled “National Digital Literacy Mission” (NDLM) and “Digital Saksharta Abhiyan” (DISHA) were implemented with certification of 5.4 million candidates, out of which around 42% candidates were from rural India.

In February, 2017, the Government approved a scheme titled “Pradhan Mantri Gramin Digital Saksharta Abhiyan” (PMGDISHA) for ushering in digital literacy in rural India by covering 60 Million households.

Under this Scheme, as on 08/01/2022:

– 54.5 Mn candidates have been enrolled

– 46.2 Mn candidates have completed the training

– 34.30 Mn have been certified

TRAINING ESSENTIALS

  • Online Portal, Real-time Online Monitoring Tool for Analytics & Reports (www.pmgdisha.in )
  • Handbook & Multimedia content (in 22 Scheduled languages of India and English)
  • Mon-Sun, between (8 AM to 8 PM) we conduct online Remotely Proctored Examination System
  • Digital Signed Certificates are generated for all passed candidates. Digital Locker has been integrated with the system
WE COULDN’T HAVE DONE THIS ALONE

We had the support and capability of the below companies in carrying out this humongous task through their CSR initiatives.

IMPACT ASSESSMENT

3 impact assessment studies of the Scheme were carried out by:

  1. The Council for Social Development (CSD) in 2017-18.
  2. Indian Institute of Technology (IIT) – Delhi in the year 2019.
  3. Indian Institute of Public Administration (IIPA) in FY 2020-21.

The aim of the study was to analyze the ground level situation of the scheme with a larger aspect of continuation of the scheme.

The brief highlights of the impact assessment reports are:

  • PMGDISHA training has had a formidable impact on the use of ICT and other forms of digital media
  • 59% of the respondents stated that after attending the IT literacy training, their digital ability & confidence levels using digital has increased
  • Women participation is very large and their inclusion at the rural level will open the path for the learning of the whole family.
  • However, less participation of very poor and very illiterate was observed

We are very proud the Digital literacy drive continues in the country, aided with the integration, and help of NGOs and others under the leadership of CSCs.

Facilitated by PMGDISHA (Universal Digital Literacy for Rural India through Prime Minister Rural Digital Literacy Mission)

Subscribe to the below link for Digital lessons in many Indian languages: https://www.youtube.com/channel/UCbFPVWaOPS4tZ8EnXgXWwUg

Categories
Med/Health Tech

Digital Health Care – Fast Forwarded

Written by Vinita Sethi on Digilah (Tech Thought Leadership)

Far too much illness and uncertainty, and far too many disruptions have characterised the Covid-19 pandemic.  With the onset of new waves of infection and emergence of variants, we are confronted with the same question repeatedly – what’s the future of ‘brick & mortar’ healthcare delivery system, and how will we ensure the resilience of healthcare systems?

Each time we have been hit by a new wave or by reinfections, there has been a pause on visits to hospitals, elective surgeries get postponed and even routine vaccination schedules get thrown out of the window. All steps and interventions towards preventive healthcare or chronic disease management are first to be displaced or put on a backburner.

The only silver lining in all this, is the seamless healthcare provided through digital healthcare tools. The pandemic has compressed digital transformation timelines in healthcare to 6-12 months, from earlier estimated 4-5 years.

India has emerged as one of the biggest adopters of digital healthcare– nearly 80 % rise in consumption of digital healthcare services after Covid-19. Aarogya Setu & Cowin have achieved global recognition for contact tracing and streamlining digitalized vaccination processes for our 1.3 billion population. Start-ups and innovations that emerged during the pandemic, be it personal wearables, 24*7 tele-medicine, robotics and 3D printing, or process automations, AI(Artificial Intelligence) & ML(Machine Learning) based predictive tools, all have put digital on a fast track and are transforming healthcare like never before.

There is no turning back, as digital healthcare has improved healthcare outcomes, processes and is building more equity. Covid-19 has given us a moment to rethink healthcare in ways that will help us reach those whose needs and access issues were not being catered to earlier. India’s 900 mn active internet users by 2025, rising tele-density and increasing smartphone base, augurs well for digital healthcare apps and tools. This in turn should lead to more value based, equitable healthcare.

Here is an illustration on how value-based care will get a boost through digital health care modules. India has approx. 77mn people, who are diagnosed with diabetes. This has made India, the diabetes capital of the world. Usually the focus is on episodic acre and it is the patient who visits the doctor with an issue. Digital healthcare is transforming these mechanics and design of healthcare delivery. Diabetes focused apps can connect patients with doctors, give them regular reminders for medicine compliance, updates such as dietary or exercise counselling, at low cost and across geographies. This implementation of continuum of enhances patient experience and standardises outcomes, cost of care, and treatment delivery through a collaborative chain of activities.

This is particularly beneficial to those living in remote or rural parts of our country, where the doctor-patient ratio is dismally low- often just one doctor per 25,000 population. It is estimated that innovative healthcare solutions like tele-medicine could save India between USD 4-5 bn every year, replace half of in-person outpatient consultations, and reduce the cost by 30% less than equivalent in-person visits. Reduced waiting time, on-demand doctor availability, no infection risks, EMRs availability, have all increased the demand for digital health.

Digital apart from strengthening the iron triangle of cost, quality & access, will go a long way in streamlining the supply side- reduced administrative burden on providers, real time updated registries & repositories of doctors and other healthcare workers, availability of full medical history of the patient to consulting doctors, and better time management for doctors who can spend more time on patients. In the not-so-distant future, a software platform could emerge as the biggest provider of healthcare, creating a smart bed less hospital just as Airbnb has emerged as the biggest hotel chain without owning any rooms.

However, for the future of healthcare to be successfully anchored in omni, we need to bridge the digital divide. For instance, 47% of global population is not using the internet, & the cost of available broadband exceeds affordability targets in 50% of developed countries. Similarly, in lower income economies, only 32% of population has basic digital skills.

We need to address these underlying issues of lack of skills, connectivity, affordability and accessibility. Multi-stakeholder participation is the way out, along with upskilling healthcare professionals in digital tools, sustaining investments, and providing conducive policy support. Initiatives such as the National Digital Health Mission (NDHM)  are timely and will provide necessary support for integration of digital health infrastructure in the country.

What stands out most in digital health ecosystem, is that it empowers the patient, who can now make informed decisions about treatments basis medical history, lifestyle preferences and other factors. It offers immense opportunities to integrate continuum of care with insurance and pharma, and thus reduce drops offs in patients’ funnels from diagnosis to treatment. Providing digital health access and tools to all could go a long way in accelerating our mission towards achieving Universal Health Care, that leaves no one behind.